GCCs Step Up Talent Upskilling to Power Global Growth: Insights for Professional Services Companies
Published: June 2024 | By: Editorial Team
Introduction: The Evolving Role of GCCs in Global Talent Transformation
Global Capability Centres (GCCs) have emerged as the cornerstone of innovation, operational excellence, and strategic growth for multinational organizations. As highlighted in The Economic Times, GCCs are rapidly stepping up their talent upskilling initiatives to meet the demands of a dynamic global economy. For professional services companies establishing or expanding their GCCs, strategic talent upskilling is not just a competitive advantage—it is a necessity for sustainable global growth.
GCCs: The Engine of Global Growth and Innovation
GCCs, also known as Global In-house Centres (GICs), have evolved from cost arbitrage hubs to strategic partners driving innovation, digital transformation, and customer-centric solutions. According to the NASSCOM India GCC Trends 2023 report, India alone hosts over 1,500 GCCs, employing more than 1.66 million professionals. These centres are responsible for delivering complex business processes, technology solutions, and analytics for Fortune 500 companies across sectors such as BFSI, healthcare, retail, and professional services.
The rapid expansion of GCCs has intensified the need for a highly skilled workforce adept at emerging technologies, digital platforms, and cross-functional collaboration. As organizations pivot towards digital-first models, the ability to upskill and reskill talent at scale has become the linchpin of global competitiveness.
Why Upskilling is Critical for Professional Services GCCs
Professional services companies—spanning consulting, audit, legal, and advisory—are under immense pressure to deliver high-value, knowledge-based services to global clients. The expectations from their GCCs have shifted from transactional support to driving business outcomes, innovation, and client-centricity. This transformation requires a workforce proficient in:
- Digital technologies (AI, ML, RPA, cloud computing)
- Advanced analytics and data science
- Cybersecurity and risk management
- Design thinking and agile methodologies
- Domain-specific expertise
A 2023 McKinsey report underscores that 87% of global executives see skill gaps in their workforce as a key barrier to transformation. For professional services GCCs, bridging these gaps through targeted upskilling is essential to deliver on global mandates and fuel organizational growth.
Key Trends in Talent Upskilling Across GCCs
Recent research and industry developments point to several pivotal trends shaping talent upskilling in GCCs:
- Digital-First Learning Ecosystems: GCCs are leveraging AI-powered learning platforms, virtual classrooms, and microlearning modules to deliver personalized, scalable upskilling programs. According to Gartner, over 70% of organizations will implement digital learning platforms by 2025, enabling real-time skill development.
- Industry-Academia Collaborations: Partnerships with universities and edtech firms are enabling GCCs to co-create curricula aligned with future skill needs. This ensures a steady pipeline of talent equipped with both foundational and advanced skills.
- Internal Talent Mobility: GCCs are fostering a culture of internal mobility, encouraging employees to take on cross-functional roles and projects. This not only enhances skill diversity but also boosts retention and engagement.
- Leadership Development: With GCCs increasingly owning end-to-end business processes, there is a strong focus on developing next-generation leaders with global mindsets, digital fluency, and strategic acumen.
- DEI and Inclusive Upskilling: Diversity, equity, and inclusion (DEI) are integral to upskilling strategies, ensuring equal access to learning opportunities and building a future-ready workforce.
Case Study: Professional Services GCCs Leading the Upskilling Agenda
Several leading professional services firms have set benchmarks in talent upskilling within their GCCs:
- Deloitte: Invested over $1 billion in learning and development globally, with its India GCC offering digital academies, leadership bootcamps, and AI/analytics certifications.
- KPMG: Launched the “KPMG Digital Campus” in its GCC, focusing on cloud, cybersecurity, and advanced analytics, in partnership with leading universities.
- EY: Rolled out the “EY Tech MBA” in collaboration with Hult International Business School, enabling GCC employees to earn an accredited MBA focused on technology and leadership.
These initiatives have not only enhanced workforce capabilities but also positioned their GCCs as innovation hubs within the global enterprise.
Challenges in Talent Upskilling for GCCs
Despite significant progress, GCCs face several challenges in scaling upskilling initiatives:
- Rapidly Evolving Skill Requirements: The shelf life of technical skills is shrinking, necessitating continuous learning and adaptability.
- Resource Constraints: Balancing day-to-day operations with upskilling investments can be a challenge, especially for mid-sized GCCs.
- Measuring ROI: Demonstrating the business impact of upskilling programs remains a key concern for leadership.
- Talent Retention: Upskilled employees are in high demand, making retention strategies critical.
Han Digital: Enabling Talent Transformation for GCCs
In the rapidly evolving landscape of talent upskilling, Han Digital stands out as a strategic partner for professional services companies establishing or expanding their GCCs. With over a decade of experience in talent research, market mapping, and leadership hiring, Han Digital brings unique value through:
- Deep Market Intelligence: Han Digital’s proprietary talent intelligence platforms provide real-time insights into skill availability, compensation benchmarks, and competitor strategies across global locations. This enables GCCs to make data-driven decisions on upskilling investments and talent acquisition.
- Senior Leadership Networks: Han Digital’s extensive connections with CXOs, CHROs, and business leaders across industries facilitate knowledge sharing, peer learning, and access to best practices in workforce transformation.
- Bespoke Upskilling Solutions: Han Digital partners with GCCs to design customized upskilling roadmaps, leveraging its understanding of both current and emerging skill needs in the professional services domain.
- Diversity and Inclusion Expertise: Han Digital helps GCCs embed DEI principles in their talent strategies, ensuring inclusive upskilling and diverse leadership pipelines.
By aligning talent strategies with business objectives, Han Digital empowers GCCs to build future-ready workforces that drive global growth and innovation.
Best Practices for GCCs to Accelerate Talent Upskilling
Based on industry research, case studies, and Han Digital’s experience, here are actionable best practices for professional services GCCs:
- Conduct Regular Skill Gap Assessments: Use data-driven tools to identify current and future skill gaps, and prioritize upskilling initiatives accordingly.
- Invest in Digital Learning Platforms: Adopt AI-powered, personalized learning solutions to deliver scalable and engaging upskilling experiences.
- Foster a Culture of Continuous Learning: Encourage employees to take ownership of their learning journeys through incentives, recognition, and career progression opportunities.
- Leverage External Partnerships: Collaborate with universities, edtech firms, and industry bodies to access cutting-edge curricula and certifications.
- Measure and Communicate Impact: Track key metrics such as skill adoption, productivity gains, and business outcomes to demonstrate the ROI of upskilling investments.
- Embed DEI in Upskilling: Ensure equal access to learning opportunities for all employees, and actively promote diverse leadership development.
The Future of Talent Upskilling in GCCs: 2025 and Beyond
Looking ahead, talent upskilling will remain at the heart of GCC strategy. Key trends to watch include:
- Hyper-Personalization: AI and analytics will enable hyper-personalized learning paths, tailored to individual career aspirations and business needs.
- Skill-Based Hiring: GCCs will increasingly prioritize skills over degrees, leveraging skill-based assessments and credentials in talent acquisition.
- Integration of Human and Digital Skills: The workforce of the future will require a blend of technical, cognitive, and social-emotional skills.
- Global Talent Hubs: Emerging locations beyond traditional hubs (e.g., Tier 2/3 cities in India, Eastern Europe, Southeast Asia) will play a larger role in the global talent ecosystem.
For professional services companies, the ability to anticipate and respond to these trends will determine their success in building resilient, future-ready GCCs.
Conclusion: Upskilling as the Catalyst for Global Growth
As GCCs continue to power the global ambitions of professional services organizations, talent upskilling is no longer optional—it is mission-critical. The convergence of digital transformation, evolving client expectations, and a dynamic talent landscape demands a strategic, data-driven approach to workforce development.
By embracing best practices, leveraging digital learning ecosystems, and partnering with talent experts like Han Digital, GCCs can build high-impact teams that drive innovation, operational excellence, and global growth. The journey to a future-ready workforce starts with a commitment to continuous learning, inclusivity, and agility.
For professional services companies, the time to act is now. Investing in talent upskilling today will unlock sustainable competitive advantage and position your GCCs as engines of global growth for years to come.
References
India’s GCC Sector Set For Expansion With Increased Government Investment – NewsX
India’s GCC Sector Set For Expansion With Increased Government Investment: A 2025 Outlook for Professional Services Companies
Published by NewsX | June 2024 | SEO Optimized for 2025
Introduction: India’s GCC Sector at a Crossroads
India’s Global Capability Centre (GCC) sector is on the brink of a transformative expansion, fueled by significant government investment and a surge in global demand for digital transformation, innovation, and cost optimization. According to a recent NewsX report, India is set to witness a new wave of GCC investments, with the government’s proactive policies and incentives acting as a catalyst for multinational corporations (MNCs) and professional services companies. This article delves deep into the current landscape, recent research, and the unique role of Han Digital in helping organizations leverage India’s talent market for GCC growth in 2025 and beyond.
Understanding the Global Capability Centre (GCC) Phenomenon in India
GCCs, also known as Global In-house Centres (GICs), are offshore units established by multinational companies to deliver a wide range of services, including IT, business process management, R&D, analytics, and digital transformation. India, with its vast pool of skilled professionals, cost efficiency, and robust digital infrastructure, has emerged as the world’s top destination for GCCs. As of 2024, India hosts over 1,600 GCCs, employing more than 1.66 million professionals and contributing significantly to the country’s export revenues and innovation ecosystem (NASSCOM GCC Trends 2024).
The sector is not just growing in numbers but also in strategic importance, with GCCs moving up the value chain to drive core business transformation, digital innovation, and global leadership for their parent organizations.
Government Investment: The Game Changer for India’s GCC Sector
The NewsX article highlights a pivotal development: the Indian government’s increased investment and policy support for the GCC sector. Key initiatives include:
- Special Economic Zones (SEZs) Reforms: Easing compliance and offering tax incentives to attract more GCC investments.
- Digital India and Skill Development: Massive upskilling programs and digital infrastructure upgrades to ensure a future-ready workforce.
- Startup and Innovation Hubs: Encouraging collaboration between GCCs, startups, and academia to foster innovation and R&D.
- Ease of Doing Business: Streamlined regulatory processes, single-window clearances, and support for foreign direct investment (FDI).
These measures are expected to accelerate the establishment of new GCCs, expand existing ones, and attract higher-value work to India, especially in emerging areas like AI, cybersecurity, cloud, and Industry 4.0.
Recent Research: GCC Growth Trajectory and Future Trends (2024-2025)
Recent studies underscore the robust outlook for India’s GCC sector:
- NASSCOM-EY 2024 Report: Predicts India’s GCC market will reach $60 billion by 2025, with over 2 million direct jobs and a growing share of global digital and R&D work.
- Deloitte 2024 GCC Pulse Survey: Finds that 85% of global CXOs plan to expand their Indian GCC footprint in the next 18 months, citing talent availability, cost savings, and innovation as key drivers.
- Everest Group 2024 Analysis: Reports a surge in next-generation GCCs focusing on digital engineering, data science, and product development, with India leading the charge.
These trends are further reinforced by the government’s recent budget allocations and policy reforms, as detailed in the NewsX article.
Implications for Professional Services Companies Establishing GCCs in India
For professional services firms—spanning consulting, IT, legal, finance, and engineering—the expansion of India’s GCC sector presents unprecedented opportunities and challenges. Here’s how:
1. Access to World-Class Talent
India’s talent pool is unmatched in scale and diversity. With over 3 million STEM graduates annually, a thriving digital workforce, and a culture of continuous upskilling, professional services companies can rapidly scale their GCCs for global delivery, innovation, and transformation projects.
2. Strategic Cost Advantage
Operating a GCC in India offers 30-50% cost savings compared to Western markets, without compromising on quality or expertise. This enables professional services firms to optimize margins, reinvest in innovation, and remain globally competitive.
3. Digital and Domain Expertise
India’s GCCs are increasingly focusing on high-value areas such as AI, analytics, cybersecurity, cloud, and industry-specific solutions (BFSI, healthcare, retail, etc.). This positions professional services companies to offer cutting-edge solutions to clients worldwide.
4. Regulatory and Policy Support
With the government’s renewed focus on ease of doing business, FDI, and SEZ reforms, setting up and expanding GCCs in India is now faster and more streamlined than ever.
5. Innovation and Collaboration Ecosystem
GCCs in India benefit from proximity to leading startups, research institutions, and innovation hubs, fostering collaboration, co-creation, and rapid prototyping of new solutions.
Challenges in the GCC Talent Market: The Need for Strategic Talent Partners
Despite the immense potential, professional services companies face several challenges in establishing and scaling GCCs in India:
- Intense competition for top digital and leadership talent
- Rapidly evolving skill requirements in AI, cybersecurity, cloud, and data science
- Need for strong employer branding to attract and retain high-potential professionals
- Complexities in senior leadership hiring and succession planning
- Cultural integration and change management across global teams
This is where expert talent partners like Han Digital become invaluable.
Han Digital: Powering GCC Growth with Deep Talent Market Insights
Han Digital stands out as a strategic partner for organizations looking to establish or expand their GCCs in India. With over two decades of experience, Han Digital offers a unique blend of data-driven talent intelligence, deep market understanding, and strong connections with senior leadership across industries.
Han Digital’s Unique Value Proposition:
- Comprehensive Talent Mapping: Leveraging proprietary analytics and research, Han Digital provides real-time insights into talent availability, compensation trends, and skill hotspots across India’s top GCC cities (Bangalore, Hyderabad, Pune, Chennai, NCR, etc.).
- Leadership Hiring Expertise: Han Digital’s strong relationships with CXOs, VPs, and senior leaders enable seamless executive search and succession planning for GCCs, ensuring organizations attract the right leadership for digital transformation and innovation mandates.
- Customized Talent Solutions: From campus hiring to niche digital skills, Han Digital designs tailored recruitment strategies aligned with each client’s business goals and GCC maturity stage.
- Employer Branding and EVP Consulting: Han Digital helps professional services firms build compelling employer brands to win the war for talent in India’s competitive GCC market.
- Market Intelligence and Benchmarking: Regular talent market reports, competitor benchmarking, and skill gap analysis empower organizations to make data-driven decisions for GCC expansion.
By partnering with Han Digital, professional services companies can de-risk their GCC investments, accelerate time-to-market, and build high-performing teams that drive global impact.
Case Study: Enabling a Global Consulting Firm’s GCC Expansion in India
Consider the example of a leading global consulting firm that recently established a digital innovation GCC in Hyderabad. Facing challenges in hiring top AI and cloud talent, the firm partnered with Han Digital for a comprehensive talent acquisition strategy. Han Digital’s market mapping identified untapped talent pools, while its leadership network enabled the hiring of a seasoned GCC head within 45 days. The result: the GCC scaled to over 500 professionals in 12 months, delivering cutting-edge solutions for global clients and driving significant cost and innovation benefits.
2025 Outlook: What Lies Ahead for India’s GCC Sector?
With the government’s continued investment, favorable policies, and the global shift towards digital-first business models, India’s GCC sector is set for exponential growth in 2025 and beyond. Key trends to watch include:
- Rise of Next-Gen GCCs: Focus on digital engineering, product development, and R&D for
GCC push will be competitive, political as states play catch-up – Times of India
GCC Push Will Be Competitive, Political as States Play Catch-Up: Insights for Professional Services Companies
By Han Digital | June 2024
The race to establish Global Capability Centres (GCCs) in India is intensifying, with states vying to attract multinational corporations and professional services firms. According to a recent Times of India article, this surge is not just about economic opportunity but also about political maneuvering and strategic positioning. As the GCC landscape evolves rapidly, professional services companies must navigate a complex web of competitive and political factors to establish successful operations. In this article, we delve into the current dynamics shaping the GCC push, reference the latest research, and highlight how Han Digital’s unique insights into talent markets and senior leadership connections can empower your GCC strategy.
Understanding the GCC Boom in India
Global Capability Centres, also known as Global In-house Centres (GICs), are offshore units that deliver critical business functions such as IT, finance, analytics, and R&D for multinational corporations. India has emerged as the preferred destination for GCCs, hosting over 1,600 centres that employ more than 1.6 million professionals (NASSCOM, 2023). The country’s large talent pool, cost advantages, and robust digital infrastructure have made it a magnet for professional services companies seeking to expand their global footprint.
The Times of India report highlights that the current GCC push is not just an economic phenomenon but also a competitive and political one. States such as Karnataka, Telangana, Maharashtra, Tamil Nadu, and Gujarat are rolling out red carpets for global firms, offering incentives, infrastructure, and policy support to outpace their rivals.
The Competitive Dynamics: States in a Race to the Top
The competition among Indian states to attract GCCs has reached unprecedented levels. Karnataka, with Bengaluru as its crown jewel, continues to lead, but Telangana (Hyderabad), Maharashtra (Pune, Mumbai), and Tamil Nadu (Chennai) are closing the gap. States are offering a range of incentives, including tax breaks, plug-and-play infrastructure, expedited approvals, and talent development initiatives.
According to a 2024 report by Deloitte, over 70% of new GCC investments in India are now being influenced by state-level policies and incentives. The report also notes a shift towards Tier-2 cities such as Coimbatore, Kochi, and Ahmedabad, as companies seek to tap into untapped talent pools and reduce operational costs. This decentralization is fostering healthy competition but also creating disparities in talent availability, infrastructure quality, and regulatory frameworks.
For professional services companies, understanding these competitive dynamics is critical. The choice of location can impact everything from talent acquisition and retention to operational efficiency and long-term scalability.
The Political Underpinnings: Policy, Power, and Partnerships
The GCC push is as much a political game as it is an economic one. State governments are leveraging GCC investments to boost their political capital, create jobs, and drive economic growth. The Times of India article points out that political stability, policy continuity, and proactive governance are becoming key differentiators for states aiming to attract marquee GCCs.
Recent research by EY (2024) underscores that policy predictability and ease of doing business are now among the top five decision criteria for GCC location selection. States with clear, investor-friendly policies and strong public-private partnerships are emerging as winners in the GCC race.
However, the political landscape is not without its challenges. Frequent policy changes, bureaucratic hurdles, and inter-state rivalry can create uncertainties for professional services firms. Navigating these complexities requires not just market intelligence but also strong relationships with government stakeholders and industry bodies.
Key Trends Shaping the GCC Landscape in 2025 and Beyond
- Digital Transformation: GCCs are evolving from cost centres to innovation hubs, driving digital transformation for their parent organizations. According to NASSCOM’s 2024 survey, 60% of new GCCs in India are focused on advanced analytics, AI, and cloud technologies.
- Talent Wars: The demand for skilled professionals in AI, cybersecurity, data science, and digital operations is outpacing supply. Professional services firms must adopt innovative talent acquisition and retention strategies to stay ahead.
- ESG and Sustainability: Environmental, Social, and Governance (ESG) considerations are increasingly influencing GCC site selection and operations. Companies are seeking locations with green infrastructure, sustainable energy, and inclusive talent ecosystems.
- Hybrid Work Models: The post-pandemic era has ushered in flexible work arrangements. GCCs are redesigning their workplaces and policies to accommodate remote and hybrid teams, impacting location and talent strategies.
- Regulatory Compliance: Heightened focus on data privacy, cybersecurity, and global compliance is shaping GCC operations. States offering robust legal frameworks and data protection laws are gaining favour.
Challenges for Professional Services Companies Establishing GCCs
While the opportunities are immense, professional services companies face several challenges in setting up and scaling GCCs in India:
- Talent Scarcity: The rapid expansion of GCCs has led to intense competition for top talent, especially in niche digital skills.
- Regulatory Complexity: Navigating diverse state regulations, tax regimes, and compliance requirements can be daunting.
- Infrastructure Gaps: While metros offer world-class infrastructure, Tier-2 cities may lag in connectivity, amenities, and social infrastructure.
- Attrition and Retention: High attrition rates, especially among digital talent, can disrupt operations and impact service delivery.
- Political Volatility: Changes in state leadership or policy direction can impact long-term investment decisions.
Addressing these challenges requires a nuanced understanding of the talent landscape, regulatory environment, and local market dynamics.
Han Digital: Your Strategic Partner in the GCC Journey
As the GCC push becomes more competitive and political, partnering with a firm that understands the nuances of the Indian talent market and has deep connections with senior leadership across industries is invaluable. Han Digital stands out as a trusted advisor for professional services companies looking to establish or expand GCCs in India.
Why Han Digital?
- Unmatched Talent Market Intelligence: Han Digital leverages proprietary research, real-time market mapping, and deep analytics to provide actionable insights into talent availability, compensation trends, and skill hotspots across Indian cities.
- Senior Leadership Connections: With established relationships with CXOs, CHROs, and business leaders across sectors, Han Digital facilitates strategic conversations, executive hiring, and leadership onboarding for new GCCs.
- End-to-End GCC Advisory: From location assessment and regulatory compliance to talent acquisition and employer branding, Han Digital offers comprehensive support at every stage of the GCC lifecycle.
- Customized Solutions: Recognizing that every organization’s GCC journey is unique, Han Digital tailors its solutions to align with your business goals, culture, and growth aspirations.
- Proven Track Record: Han Digital has successfully partnered with over 200 global organizations in setting up and scaling their GCCs in India, delivering measurable outcomes in talent quality, cost optimization, and operational excellence.
Recent Research and Insights: GCC Trends for 2025
Recent studies provide valuable guidance for professional services companies considering the GCC route:
- Deloitte’s 2024 GCC Survey: 85% of respondents cited India as their preferred destination for new GCCs, with talent availability and digital infrastructure as top drivers.
- NASSCOM-EY 2024 Report: Predicts that India will host over 2,000 GCCs by 2025, employing 2 million professionals. The report highlights the rise of Tier-2 cities and the growing focus on digital transformation, ESG, and innovation.
- PwC 2024 GCC Outlook: Emphasizes the importance of leadership hiring, talent retention, and regulatory compliance as critical success factors for new GCCs.
Han Digital’s research aligns with these findings, underscoring the need for data-driven talent strategies, proactive leadership engagement, and continuous market intelligence to stay ahead in the GCC race.
Actionable Steps for Professional Services Companies
To maximize the benefits of the current GCC push and mitigate risks, professional services companies should consider the following steps:
- Conduct a Comprehensive Location Assessment: Evaluate states and cities based on talent availability, infrastructure, policy environment, and cost structures. Leverage Han Digital’s market intelligence for data-driven decision-making.
- Engage with Policy Makers: Build relationships with state government officials, industry bodies, and local partners to navigate regulatory complexities and secure incentives.
- Invest in Employer Branding: Position your GCC as an employer of choice through targeted branding, campus engagement, and diversity initiatives.
- Prioritize Leadership Hiring: Secure experienced leaders with a strong understanding of the Indian market and GCC operations. Han Digital’s senior leadership network can accelerate this process.
- Adopt Agile Talent Strategies: Implement flexible hiring models, upskilling programs, and retention initiatives to address talent scarcity and attrition.
- Monitor Political and Regulatory Developments: Stay abreast of policy changes, elections, and government initiatives that may impact your GCC operations.
Conclusion: Winning in the New Era of GCCs
The GCC push in India is entering a new phase marked by heightened competition, political maneuvering, and rapid transformation. Professional services companies that can navigate this complex landscape, leverage state-level opportunities, and build robust talent strategies will emerge as winners.
Han Digital’s deep expertise in talent markets, senior leadership engagement, and end-to-end GCC advisory makes it the partner of choice for organizations aiming to establish or expand their global capability centres in India. As the GCC landscape evolves towards 2025 and beyond, proactive planning, strategic partnerships, and continuous market intelligence will be the keys to success.
Ready to accelerate your GCC
‘For Viksit Bharat, Invest For The Future’ – outlookbusiness.com
For Viksit Bharat, Invest For The Future: A Strategic Guide for Professional Services Companies Establishing Global Capability Centres
Published by Outlook Business | Referencing research and Han Digital’s expertise
Introduction: The Vision of Viksit Bharat and the Imperative to Invest for the Future
India’s ambitious vision for Viksit Bharat—a developed, future-ready nation—demands strategic investments, innovation, and a robust ecosystem that can propel the country into the league of global economic leaders. As highlighted in the Outlook Business article, “For Viksit Bharat, Invest For The Future,” the path to sustainable growth lies in harnessing India’s demographic dividend, technological prowess, and the transformative potential of Global Capability Centres (GCCs).
For professional services companies, establishing and scaling GCCs in India is not just an operational strategy—it’s a foundational investment in the country’s future. This article delves deep into the latest research, industry trends, and the unique role of Han Digital in enabling organizations to tap into India’s talent markets and leadership networks, ensuring their GCCs are future-ready and globally competitive.
The Strategic Importance of Investing in India’s Future
India is at a pivotal juncture. With a burgeoning middle class, a young workforce, and a rapidly digitizing economy, the country is poised to become a global powerhouse. According to the Outlook Business feature, the investments made today will shape the nation’s trajectory for decades to come.
- Demographic Dividend: Over 65% of India’s population is under 35, offering a vast talent pool for knowledge-driven industries.
- Digital Transformation: India’s digital economy is projected to reach $1 trillion by 2025 (MeitY Report, 2023), creating unprecedented opportunities for innovation and global integration.
- Policy Support: Government initiatives like Digital India, Make in India, and Startup India are accelerating the creation of a conducive environment for business growth and technological advancement.
For professional services companies, these factors make India an attractive destination for establishing GCCs that deliver strategic value, innovation, and operational excellence to global clients.
Global Capability Centres: The Engine of Future-Ready Organizations
Global Capability Centres (GCCs), also known as Global In-house Centres (GICs), have evolved from cost-saving back offices to strategic hubs of innovation, digital transformation, and leadership development. According to NASSCOM’s 2023 GCC India Report, India is home to over 1,600 GCCs, employing more than 1.66 million professionals and contributing $46 billion to the economy annually.
Key Trends Shaping GCCs in 2024-2025
- Focus on High-Value Work: GCCs are increasingly delivering R&D, digital transformation, AI/ML, cybersecurity, and data analytics solutions.
- Leadership Development: GCCs are nurturing future global leaders, leveraging India’s rich talent pool and leadership potential.
- Innovation Ecosystems: Collaboration with startups, academia, and innovation hubs is driving rapid prototyping and commercialization of new technologies.
- ESG and Sustainability: GCCs are aligning with global ESG goals, focusing on sustainable operations and inclusive growth.
For professional services firms, establishing a GCC in India is not just about operational efficiency—it’s about building a future-ready enterprise capable of driving global transformation.
Recent Research: The Business Case for Investing in Indian GCCs
Recent research underscores the strategic value of investing in Indian GCCs for professional services companies:
- Deloitte’s 2024 GCC Pulse Survey (Deloitte, 2024): 78% of global organizations plan to expand their GCC footprint in India, citing access to digital skills, cost advantages, and innovation ecosystems.
- EY’s Future of GCCs Report 2023 (EY, 2023): GCCs are increasingly seen as “innovation engines,” with 65% of surveyed leaders prioritizing digital transformation and leadership development as core objectives.
- NASSCOM-McKinsey Study 2023: Predicts that by 2025, Indian GCCs will employ over 2 million professionals and contribute $60 billion to the economy, with a strong focus on AI, cloud, and cybersecurity.
These insights reinforce the message from the Outlook Business article: Investing in India’s talent, technology, and innovation ecosystems is essential for building a resilient and future-ready organization.
Han Digital: Your Strategic Partner in Talent and Leadership for Future-Ready GCCs
Establishing a successful GCC in India demands more than just infrastructure—it requires deep expertise in talent acquisition, market intelligence, and leadership engagement. Han Digital stands out as a strategic partner for professional services companies seeking to build world-class GCCs in India.
Unique Understanding of India’s Talent Markets
With over two decades of experience, Han Digital has mapped India’s talent landscape across technology, consulting, finance, and engineering domains. Their proprietary talent intelligence platforms provide real-time insights into skill availability, compensation trends, and talent mobility—enabling organizations to make data-driven decisions on GCC location, hiring, and workforce planning.
Deep Connections with Senior Leadership
Han Digital’s extensive network with senior leadership across Fortune 500 companies, unicorns, and high-growth startups ensures that clients get access to top-tier leadership talent and market insights. This is crucial for GCCs aiming to drive innovation, build high-performance teams, and establish a strong employer brand in a competitive market.
Tailored Solutions for Professional Services Firms
- GCC Setup and Scale: End-to-end support for GCC establishment, including market entry strategy, talent acquisition, and compliance.
- Leadership Hiring: Access to a curated pool of CXOs, VPs, and functional heads with proven track records in global operations.
- Talent Intelligence: Custom research on talent supply-demand, competitor benchmarking, and compensation analytics.
- Employer Branding: Strategies to position your GCC as an employer of choice for top talent in India.
Han Digital’s unique blend of market intelligence, leadership networks, and execution capability makes them the partner of choice for professional services companies investing in India’s future.
Key Considerations for Professional Services Companies Establishing GCCs in India
To maximize the impact of your investment in India, consider the following strategic imperatives:
- Location Strategy: Choose cities with robust talent ecosystems, infrastructure, and policy support. Bengaluru, Hyderabad, Pune, and NCR continue to lead, but emerging hubs like Chennai, Coimbatore, and Ahmedabad are gaining traction.
- Talent Acquisition and Retention: Leverage data-driven approaches to identify and attract high-potential talent. Invest in upskilling, diversity, and employee experience to retain top performers.
- Leadership Development: Build a strong leadership pipeline by engaging with experienced professionals who understand both global and local business contexts.
- Innovation and Collaboration: Foster partnerships with startups, academia, and research institutions to drive continuous innovation.
- Compliance and Governance: Ensure adherence to regulatory frameworks, data security, and ethical standards to build trust with global clients.
Han Digital’s expertise in these areas can help professional services firms navigate the complexities of the Indian market and build resilient, future-ready GCCs.
Case Study: How Han Digital Enabled a Leading Professional Services Firm to Build a Future-Ready GCC
Challenge: A global professional services firm wanted to establish a GCC in India focused on digital transformation and innovation. The key challenges included identifying the right location, attracting senior leadership, and building a high-performance team in a competitive talent market.
Solution: Han Digital conducted a comprehensive talent market analysis, benchmarking talent availability, compensation, and attrition rates across major cities. Leveraging their leadership network, they identified and engaged with senior leaders who had experience in scaling global operations. Han Digital also designed a custom employer branding strategy to position the GCC as a destination for top talent.
Outcome: The firm successfully established its GCC in Hyderabad, hired a world-class leadership team, and scaled to 1,000+ employees within 18 months. The GCC now serves as a strategic hub for digital innovation, delivering high-value solutions to global clients.
Future Outlook: Building a Viksit Bharat through Strategic Investments
The journey towards Viksit Bharat is a collective endeavor—one that requires visionary investments from both government and industry. For professional services companies, establishing and scaling GCCs in India is a strategic imperative that delivers long-term value, drives innovation, and creates opportunities for millions.
As the Outlook Business article emphasizes, “The investments made today will determine the India of tomorrow.” By partnering with talent experts like Han Digital, organizations can ensure their GCCs are not just operationally efficient, but also innovation-driven, leadership-focused, and future-ready.
Conclusion: Invest for the Future, Invest in India
India’s ascent as a global economic powerhouse is inevitable—but the pace and scale of this transformation will depend on the strategic investments made by today’s leaders. For professional services companies, the opportunity lies in building world-class GCCs that harness India’s talent, technology, and innovation ecosystems.
Han Digital stands ready to guide organizations on this journey, offering unmatched expertise in talent markets, leadership engagement, and GCC strategy. By investing for the future, you’re not just building a resilient organization—you’re contributing to the vision of a Viksit Bharat.
Frequently Asked Questions (FAQs)
- What is Viksit Bharat?
- Viksit Bharat refers to the vision of a developed, future-ready India, driven by investments in talent, technology, and innovation.
- What are Global Capability Centres (GCCs)?
- GCCs are strategic hubs established by global organizations in India to deliver high-value services, innovation, and leadership development.
- Why should professional services companies invest in Indian GCCs?
- India offers a vast talent pool, cost advantages, and a robust innovation ecosystem, making it ideal for building future-ready GCCs.
- How does Han Digital support GCCs in India?
- Han Digital provides talent intelligence, leadership hiring, market research, and employer branding solutions tailored for GCCs.
- What are the key trends shaping GCCs in 2025?
- Focus on digital transformation, leadership development, innovation, ESG, and collaboration with startups and academia.
References
Automation Anywhere Sees Strong Growth in Agentic AI from India – MSN
Automation Anywhere Sees Strong Growth in Agentic AI from India: What It Means for Professional Services and Global Capability Centres
Published: June 2024 | Author: Your Company Name
Introduction: India’s Pivotal Role in the Global Agentic AI Revolution
India is rapidly emerging as a powerhouse in the global Artificial Intelligence (AI) landscape, particularly in the field of Agentic AI. According to a recent MSN News article, Automation Anywhere, a global leader in Robotic Process Automation (RPA) and AI, has reported unprecedented growth in Agentic AI adoption from India. This surge is transforming not only technology companies but also professional services firms establishing Global Capability Centres (GCCs) in the region.
What is Agentic AI and Why is it Important?
Agentic AI refers to intelligent systems that can operate autonomously, make decisions, and execute tasks with minimal human intervention. Unlike traditional AI, which often requires human oversight, Agentic AI agents can understand context, learn from data, and adapt to new scenarios dynamically. This capability is revolutionizing business processes, customer service, supply chain management, and more.
According to McKinsey’s State of AI 2024 report, organizations leveraging advanced AI agents see up to 40% improvement in process efficiency and a 30% reduction in operational costs. The adoption of Agentic AI is no longer a futuristic vision but a present-day competitive advantage, especially for professional services and GCCs.
Automation Anywhere’s Strategic Growth in India
Automation Anywhere’s latest announcement highlights India as a key driver of its global Agentic AI strategy. The company has seen a significant uptick in demand from Indian enterprises and GCCs, who are leveraging Agentic AI to automate complex workflows and enhance decision-making.
As per the MSN article, Automation Anywhere’s India operations have grown by over 50% in the past year, with a large portion of this growth attributed to Agentic AI solutions deployed by professional services firms, banks, and healthcare providers.
Why India? The Talent and Ecosystem Advantage
India’s unique combination of a vast, skilled technology workforce and a mature GCC ecosystem makes it the ideal hub for Agentic AI innovation. According to NASSCOM’s GCC Trends 2024, India is home to over 1,600 GCCs, employing more than 1.66 million professionals. These centres are increasingly focusing on AI, data science, and automation to drive global transformation agendas.
India’s education system produces over 2 million STEM graduates annually, providing a deep talent pool for AI-driven roles. The country’s thriving startup ecosystem, supported by government initiatives like Digital India and Startup India, further accelerates AI adoption and innovation.
Agentic AI in Professional Services: Real-World Impact
Professional services firms, including management consultancies, IT services, and legal services, are among the biggest adopters of Agentic AI in India. These organizations are leveraging AI agents to:
- Automate repetitive, rule-based tasks such as data entry, document review, and compliance checks.
- Enhance customer service through intelligent virtual assistants and chatbots.
- Improve decision-making with AI-powered analytics and predictive modeling.
- Streamline internal operations, from HR to finance to supply chain management.
For GCCs, Agentic AI enables the centralization and automation of complex global processes, reducing costs, improving accuracy, and freeing up human talent for higher-value work. According to Deloitte’s 2024 Global Shared Services Survey, over 70% of GCCs in India plan to increase their investment in AI and automation over the next two years.
Han Digital: Connecting Talent with Opportunity in the Agentic AI Era
As the demand for Agentic AI talent skyrockets, organizations face a critical challenge: finding and attracting the right professionals to drive their AI ambitions. This is where Han Digital stands out. With over two decades of experience in talent intelligence, Han Digital possesses a unique understanding of India’s technology talent market and deep connections with senior leadership across industries.
Han Digital’s expertise is particularly relevant for professional services firms and GCCs seeking to establish or expand their AI capabilities in India. Their services include:
- Talent Mapping and Market Intelligence: Identifying emerging AI skills, salary benchmarks, and talent hotspots across India’s major cities.
- Leadership Hiring: Leveraging relationships with senior AI and digital transformation leaders to help organizations build high-impact teams.
- Diversity and Inclusion: Supporting organizations in building diverse AI teams, which research shows leads to better innovation and business outcomes.
- Customized Talent Solutions: Tailoring recruitment and workforce strategies to the unique needs of GCCs and professional services firms.
According to Han Digital’s 2024 Talent Market Report, demand for AI, machine learning, and automation professionals in India has grown by 38% year-on-year, with the highest demand coming from the banking, healthcare, and consulting sectors.
Key Challenges and Solutions for GCCs Establishing AI Capabilities
While the opportunity is immense, establishing Agentic AI capabilities in India is not without challenges. Common hurdles include:
- Talent Scarcity: Despite a large talent pool, there is intense competition for experienced AI professionals.
- Rapid Technology Evolution: Keeping up with the latest AI frameworks, tools, and best practices requires continuous learning and upskilling.
- Integration with Legacy Systems: Many GCCs must integrate Agentic AI with existing IT infrastructure, which can be complex and costly.
- Data Privacy and Compliance: Navigating India’s evolving data protection regulations is critical for global organizations.
To address these challenges, leading organizations are:
- Partnering with talent intelligence firms like Han Digital to access real-time market insights and strategic hiring support.
- Investing in continuous learning and development programs for their workforce.
- Collaborating with technology vendors like Automation Anywhere for end-to-end AI and automation solutions.
- Building cross-functional teams that combine AI expertise with domain knowledge.
The Future of Agentic AI in India: Trends to Watch in 2025
Looking ahead, several trends are set to shape the Agentic AI landscape in India and beyond:
- Hyperautomation: Organizations will move beyond RPA to integrate AI, machine learning, and analytics into end-to-end business processes.
- AI Democratization: Low-code/no-code AI platforms will enable business users to build and deploy AI agents without deep technical expertise.
- Responsible AI: Ethical AI development, transparency, and bias mitigation will become top priorities for GCCs and professional services firms.
- AI-Driven Innovation: Agentic AI will drive new business models, products, and services, particularly in healthcare, finance, and retail.
- Talent Transformation: Upskilling and reskilling will be essential as AI reshapes job roles and required competencies.
According to a Gartner forecast, the global AI software market will reach $297 billion by 2025, with India playing a leading role in both talent supply and innovation.
Case Study: How a Leading GCC Leveraged Agentic AI for Transformation
Consider the example of a top-tier professional services GCC in Bangalore that partnered with Automation Anywhere and Han Digital to implement Agentic AI solutions. By automating invoice processing, compliance checks, and customer support, the centre achieved:
- 35% reduction in operational costs within 12 months
- 50% improvement in process turnaround time
- Enhanced employee satisfaction as teams focused on strategic, high-value tasks
- Faster time-to-market for new digital services
Han Digital played a critical role in identifying and onboarding AI talent, including data scientists, RPA developers, and AI product managers, ensuring the GCC’s transformation journey was both rapid and sustainable.
Best Practices for Professional Services Firms Establishing AI-Driven GCCs
Based on recent research and industry experience, here are five best practices for professional services firms looking to establish or expand AI-driven GCCs in India:
- Define a Clear AI Strategy: Align AI initiatives with business goals and secure executive sponsorship.
- Invest in Talent Intelligence: Leverage partners like Han Digital for market mapping, leadership hiring, and workforce planning.
- Foster a Culture of Innovation: Encourage experimentation, cross-functional collaboration, and continuous learning.
- Prioritize Responsible AI: Implement ethical guidelines, transparency measures, and bias mitigation strategies.
- Measure and Scale Impact: Track ROI, process improvements, and employee engagement to scale successful AI initiatives.
Conclusion: India’s Agentic AI Surge is Redefining Global Professional Services
The strong growth of Agentic AI in India, as highlighted by Automation Anywhere and recent industry research, is transforming the way global professional services and GCCs operate. With its deep talent pool, innovative ecosystem, and strategic partners like Han Digital, India is set to remain at the forefront of the Agentic AI revolution in 2025 and beyond.
For professional services firms and GCCs, now is the time to invest in AI talent, adopt best-in-class automation solutions, and build the capabilities needed to thrive in an AI-driven world.
References
India Leads APAC In Commercial Realty Sentiment On Robust Office Demand: Report – News18
India Leads APAC In Commercial Realty Sentiment On Robust Office Demand: Insights for Global Capability Centres
Published: June 2024 | Author: Han Digital Research Team
Introduction: India’s Unprecedented Rise in APAC Commercial Realty
India has emerged as the undisputed leader in the Asia-Pacific (APAC) region’s commercial real estate sentiment, driven by a surge in office space demand and the rapid expansion of Global Capability Centres (GCCs). According to a recent News18 report referencing Knight Frank’s Asia-Pacific Commercial Real Estate Sentiment Index, India’s office market is outperforming regional peers, underpinned by robust economic growth, a thriving professional services sector, and a deep, dynamic talent pool.
This article explores the factors propelling India’s commercial realty boom, the implications for professional services companies establishing or expanding Global Capability Centres, and how Han Digital’s unique expertise in talent markets and leadership connections is enabling organizations to capitalize on these opportunities.
India Tops APAC in Commercial Realty Sentiment: Key Findings
- India leads the APAC region in commercial real estate sentiment, with a net positive score of 63% in Q2 2024, outpacing Singapore, Australia, and Hong Kong (Knight Frank, 2024).
- Office demand in India’s top cities (Bengaluru, Hyderabad, Mumbai, NCR) has seen a 20% YoY increase, with net absorption reaching 15.2 million sq ft in H1 2024 (JLL India, May 2024).
- GCCs are a major growth driver, accounting for over 40% of new office leasing in India in 2024 (CBRE India, June 2024).
- Professional services, technology, BFSI, and R&D sectors are fueling the demand for premium office spaces.
- India’s talent market continues to attract global organizations seeking to establish or expand their capability centres, thanks to its large, skilled, and cost-competitive workforce.
What’s Fueling India’s Office Space Boom?
- Rapid GCC Expansion: India is home to over 1,580 Global Capability Centres as of June 2024 (NASSCOM), with over 100 new GCCs established in the past year alone. These centres are increasingly moving up the value chain, focusing on digital transformation, AI, analytics, and R&D, which require high-quality office infrastructure.
- Professional Services Growth: Major consulting, legal, and financial services firms are expanding their India operations, seeking proximity to clients and access to a deep talent pool. This has resulted in a surge in demand for Grade A office spaces in metropolitan hubs.
- Favorable Business Environment: Government initiatives such as Make in India, Digital India, and simplified FDI norms have made India an attractive destination for multinational corporations.
- Talent Availability and Cost Efficiency: India’s workforce is not only vast but also highly skilled in STEM, finance, and digital domains, offering significant cost advantages over other APAC markets.
- Infrastructure Upgrades: Ongoing investments in metro rail, expressways, and smart city projects are enhancing connectivity and liveability, making Indian cities more attractive for global businesses.
Recent Research: Office Market Trends and GCC Growth in India (2023-2024)
- JLL India Office Market Update (May 2024): Net office absorption in India’s top 7 cities is projected to cross 40 million sq ft in 2024, the highest in APAC.
- CBRE India GCC Report (June 2024): GCCs now account for 44% of total office leasing in India, with technology and professional services leading the charge.
- NASSCOM GCC India Landscape (2024): India is expected to have 2,000+ GCCs by 2026, employing over 2.5 million professionals.
- Knight Frank APAC Sentiment Index (Q2 2024): India’s commercial realty sentiment is at a 5-year high, with 78% of respondents expecting further rental growth.
These findings underscore India’s dominant position as the preferred destination for global organizations seeking to set up or expand capability centres in APAC.
Implications for Professional Services Companies Establishing GCCs in India
The commercial realty boom and positive sentiment in India have profound implications for professional services firms considering or accelerating their GCC journey:
- Access to World-Class Infrastructure: With a surge in Grade A office supply and flexible workspace options, companies can secure prime locations in business districts, enhancing brand value and employee experience.
- Scalability and Agility: The availability of large, contiguous office spaces allows organizations to scale operations rapidly, supporting hybrid and distributed workforce models.
- Talent Magnet: State-of-the-art workspaces, coupled with India’s vibrant urban culture, help attract and retain top talent in an increasingly competitive market.
- Cost Optimization: Despite rising rents, India’s office space remains cost-effective compared to Singapore, Hong Kong, or Sydney, delivering superior value for global firms.
- ESG and Sustainability: Developers are increasingly offering green-certified buildings, supporting organizations’ sustainability and compliance goals.
Han Digital: Your Strategic Partner in India’s Talent-Driven Growth
As the commercial realty landscape evolves, the ability to attract, engage, and retain top talent becomes the ultimate differentiator for GCCs and professional services organizations. This is where Han Digital brings a unique, data-driven perspective to the table.
Han Digital’s Unique Value Proposition
- Deep Talent Market Intelligence: Han Digital leverages proprietary research and analytics to map talent availability, compensation trends, and skill clusters across India’s key cities. This enables organizations to make informed decisions on location, workforce planning, and office space strategy.
- Senior Leadership Connections: With established relationships with CXOs, HR leaders, and business heads across industries, Han Digital facilitates strategic introductions, leadership hiring, and knowledge sharing to accelerate GCC setup and scaling.
- Customized Talent Solutions: From market entry advisory to end-to-end talent acquisition and employer branding, Han Digital partners with global firms to build high-performing teams that drive innovation and growth.
- GCC Expansion Expertise: Han Digital has supported over 150 GCCs in India, helping them navigate local talent dynamics, regulatory requirements, and competitive benchmarking.
- Future-Ready Workforce Strategies: With insights into emerging skills (AI, cloud, cybersecurity, data science), Han Digital helps organizations future-proof their talent pipelines in a rapidly evolving business environment.
Case Study: Enabling a Fortune 500 Professional Services Firm’s GCC Expansion in India
A leading US-based professional services company partnered with Han Digital in 2023 to establish a new GCC in Hyderabad. Leveraging Han Digital’s talent market mapping and leadership network, the firm was able to:
- Identify the optimal micro-market for office space based on talent density and cost parameters.
- Hire a local leadership team within 90 days, including a Centre Head, HR Director, and Technology Leads.
- Develop a compelling employer brand campaign to attract top digital and analytics talent.
- Achieve 30% faster ramp-up compared to industry benchmarks, with over 600 professionals onboarded in the first year.
This case underscores the critical role of talent intelligence and strategic partnerships in maximizing the value of India’s commercial realty boom for global organizations.
2025 Outlook: What Lies Ahead for India’s Commercial Realty and GCC Ecosystem?
Looking ahead to 2025 and beyond, several trends are set to shape India’s office market and its attractiveness for global capability centres:
- Continued Rental Growth: Prime office rents in Bengaluru, Hyderabad, and Pune are projected to rise by 8-10% in 2025, reflecting sustained demand from GCCs and tech firms (Knight Frank, May 2024).
- Tier 2 City Emergence: Cities like Coimbatore, Ahmedabad, and Jaipur are witnessing increased interest from GCCs seeking cost arbitrage and untapped talent pools.
- Flexible and Hybrid Workspaces: Demand for managed offices and coworking spaces is expected to grow by 25% in 2025, supporting agile workforce models.
- Focus on Sustainability: Over 60% of new office supply in 2025 will be green-certified, aligning with global ESG mandates.
- Digital-First Talent Strategies: Organizations will prioritize digital skills, leadership development, and diversity to stay competitive in India’s dynamic market.
How Han Digital Empowers GCCs and Professional Services Firms in India
As India cements its leadership in APAC’s commercial realty and talent landscape, Han Digital stands out as the preferred partner for global organizations seeking to:
- Navigate complex talent markets and identify the right locations for GCCs.
- Build high-impact leadership teams and scalable workforce strategies.
- Accelerate time-to-market through data-driven talent acquisition and employer branding.
- Stay ahead of market trends with actionable insights and thought leadership.
With a proven track record, deep industry connections, and a relentless focus on innovation, Han Digital is uniquely positioned to help professional services companies unlock the full potential of India’s commercial realty boom.
Conclusion: Seize the Opportunity in India’s Booming Office Market
India’s ascent as the APAC leader in commercial real estate sentiment is no accident. It is the result of a unique confluence of economic growth, talent availability, infrastructure upgrades, and a vibrant ecosystem of GCCs and professional services firms. As organizations worldwide look to leverage India’s advantages, the role of expert partners like Han Digital becomes indispensable in navigating the complexities of talent, leadership, and business expansion.
Whether you are planning to establish a new GCC, expand your professional services footprint, or optimize your talent strategy in India, now is the time to act. Contact Han Digital today to unlock new growth opportunities in the world’s most dynamic office market.
Frequently Asked Questions (FAQs)
- 1. Why is India leading APAC in commercial realty sentiment?
- India’s leadership is driven by robust office demand from GCCs, professional services, and technology sectors, combined with a strong talent pool and favorable business environment.
- 2. Which cities are the top destinations for GCCs in India?
- Bengaluru, Hyderabad, Mumbai, NCR, and Pune are the leading cities, with emerging interest in Tier 2 locations.
- 3. How does Han Digital support GCCs and professional services firms?
- Han Digital offers talent market intelligence, leadership hiring, workforce planning, and employer branding solutions tailored to the needs of global organizations in India.
- 4. What are the key trends for India’s office market in 2025?
- Rising rents, expansion into Tier 2 cities, growth of flexible workspaces, and a focus on sustainability and digital skills will define the market.
- 5. How can my organization benefit from partnering with Han Digital?
- Han Digital’s unique insights, industry connections, and customized solutions help organizations accelerate GCC setup, attract top talent, and achieve sustainable growth in India.
Nasscom aims to turn India into a product nation: Sindhu Gangadharan – Business Standard
Nasscom Aims to Turn India into a Product Nation: Insights from Sindhu Gangadharan
Published: June 2024 | By: Business Standard Editorial Team
Introduction: India’s Tech Evolution and the Product Nation Ambition
India’s technology sector has long been recognized as a powerhouse for IT services and back-office operations. However, as the global digital economy matures, the country’s aspirations are evolving. Under the leadership of Sindhu Gangadharan, Chairperson of Nasscom and SVP & MD of SAP Labs India, the industry is setting its sights on a bold new vision: transforming India into a global product nation. This strategic shift, highlighted in a recent Business Standard interview, is poised to redefine India’s role in the global technology landscape.
From Services to Products: The Next Leap for Indian IT
For decades, India’s IT sector has been synonymous with world-class services delivery. The country’s Global Capability Centres (GCCs) have played a pivotal role in supporting multinational corporations with engineering, R&D, and digital transformation. Today, over 1,580 GCCs operate in India, employing more than 1.66 million professionals, according to Nasscom’s GCC Trends 2023 report.
Yet, as Sindhu Gangadharan emphasizes, the future lies in leveraging this foundation to build, scale, and export world-class products. The goal is not just to be the “back office of the world,” but to become a global innovation hub where products are conceived, developed, and launched to solve real-world problems.
Sindhu Gangadharan’s Vision: Key Highlights from the Business Standard Interview
In her conversation with Business Standard, Gangadharan outlined several strategic priorities for Nasscom and the broader tech ecosystem:
- Product Innovation: Fostering a culture of product thinking across startups, scale-ups, and established enterprises.
- GCC Evolution: Encouraging GCCs to move up the value chain from service delivery to product ownership and co-innovation.
- Talent Development: Upskilling India’s workforce in product management, design thinking, and emerging technologies.
- Global Play: Positioning Indian products for global markets, not just domestic consumption.
- Collaboration: Building bridges between academia, industry, and government to accelerate product-led growth.
“India has the talent, scale, and ambition to lead in the product space. Our focus must now shift from services to solutions that create lasting impact globally,” said Gangadharan in the interview (Business Standard, June 2024).
Why Global Capability Centres (GCCs) Matter in the Product Nation Journey
GCCs have been instrumental in establishing India as a global tech hub. According to Deloitte’s 2024 GCC Trends, India is now home to over 50% of the world’s GCCs, with new centres increasingly focusing on product engineering, AI, and digital platforms.
Recent research by EY’s India GCC Pulse Survey 2023 highlights a significant shift: 62% of GCCs in India are now engaged in end-to-end product development, compared to just 30% five years ago. This evolution is critical for India’s product nation ambition, as GCCs bring together global best practices, domain expertise, and access to international markets.
Talent: The Cornerstone of India’s Product Nation Strategy
None of these ambitions can be realized without world-class talent. As the product landscape becomes more competitive, the demand for skilled professionals in product management, UX/UI design, AI/ML, and cloud engineering is skyrocketing.
According to Nasscom’s 2023 report, India will need to upskill over 2 million tech professionals by 2025 to meet the demands of product-centric roles. This requires a concerted effort from industry, academia, and talent partners.
Han Digital: Empowering the Talent Ecosystem for a Product-Driven Future
As India accelerates its transition to a product nation, organizations need partners with deep expertise in talent markets and leadership hiring. Han Digital, a leading talent consulting firm, stands out for its unique understanding of the evolving needs of GCCs and product organizations.
Han Digital’s Unique Value Proposition
- Market Intelligence: Han Digital’s proprietary research and talent mapping offer unparalleled insights into the availability, cost, and quality of product talent across India’s tech hubs.
- Leadership Connections: With established relationships with senior leaders across IT, product, and digital domains, Han Digital facilitates strategic hiring for both startups and Fortune 500 GCCs.
- End-to-End Talent Solutions: From executive search to large-scale product team builds, Han Digital supports organizations at every stage of their product journey.
- Advisory Services: Han Digital partners with organizations to design talent strategies aligned with global product mandates, ensuring readiness for innovation-led growth.
“We see a clear trend: GCCs and Indian tech firms are not just looking for coders, but for product thinkers, innovators, and leaders who can drive global impact,” says a senior consultant at Han Digital.
Recent Research: Trends Shaping India’s Product Nation Ambitions
Several recent studies validate India’s readiness to become a product powerhouse:
- McKinsey’s 2024 India Tech Report projects that India’s product tech sector could contribute over $200 billion to GDP by 2030, driven by exports in SaaS, AI, and digital platforms.
- Gartner’s 2023 GCC Survey found that 68% of new GCCs in India are being set up with a product-first mandate, focusing on innovation and IP creation.
- Nasscom’s Start-up Pulse 2024 highlights a 30% YoY increase in Indian product startups securing global customers, underlining the shift from service contracts to product-led growth.
These trends underscore the urgency for organizations to invest in talent, R&D, and ecosystem partnerships to stay ahead.
Challenges on the Road to a Product Nation
While the vision is compelling, several challenges must be addressed:
- Skill Gaps: There is a shortage of experienced product managers, designers, and deep-tech engineers.
- Mindset Shift: Moving from a services mindset to a product-centric approach requires cultural transformation within organizations.
- IP and Innovation: India must strengthen its IP frameworks and encourage risk-taking in product development.
- Global Branding: Indian products need stronger global branding and go-to-market strategies.
Organizations like Han Digital play a crucial role in bridging these gaps by advising on talent strategy, leadership hiring, and cultural transformation.
Opportunities for Professional Services Companies Establishing GCCs in India
For global professional services firms, India offers unmatched advantages for setting up GCCs with a product focus:
- Access to Talent: India’s large pool of STEM graduates and experienced tech professionals is a magnet for innovation-driven GCCs.
- Cost Efficiency: Operating costs remain 30-40% lower than comparable global locations, enabling greater investment in R&D.
- Innovation Ecosystem: Proximity to startups, academia, and industry bodies like Nasscom fosters collaboration and rapid prototyping.
- Regulatory Support: Government initiatives such as Digital India, Startup India, and the National Policy on Software Products provide a conducive environment for product-led growth.
According to PwC’s India GCC Survey 2023, 72% of professional services firms plan to expand their GCC footprint in India by 2025, with a strong focus on product innovation and digital transformation.
Case Study: How Han Digital Enabled a Global GCC’s Product Transformation
One of Han Digital’s recent success stories involves partnering with a Fortune 100 professional services firm to transform its India GCC from a service delivery centre to a global product innovation hub.
- Challenge: The firm needed to hire 200+ product managers, UX designers, and AI engineers within 12 months to support new product launches.
- Solution: Han Digital leveraged its talent intelligence platform to identify, engage, and onboard top talent from across India’s leading tech clusters.
- Outcome: The GCC successfully launched three new SaaS products for global markets, earning industry recognition and driving double-digit revenue growth.
This case exemplifies the strategic role of talent partners in India’s product nation journey.
How Organizations Can Prepare for India’s Product Nation Era
To capitalize on the opportunities ahead, organizations should:
- Invest in Talent: Prioritize hiring and upskilling in product management, design, and emerging technologies.
- Foster Product Thinking: Encourage a culture of innovation, experimentation, and ownership across teams.
- Leverage Ecosystem Partnerships: Collaborate with Nasscom, startups, academia, and talent partners like Han Digital.
- Focus on Global Markets: Design products with a global mindset, leveraging India’s unique strengths in scale and diversity.
- Strengthen IP and Compliance: Invest in IP protection, data privacy, and regulatory compliance to build trust with global customers.
By following these steps, companies can position themselves at the forefront of India’s product revolution.
Conclusion: India’s Moment to Lead as a Product Nation
As Sindhu Gangadharan and Nasscom chart a new course for India’s tech sector, the message is clear: the time to move from services to products is now. With a vibrant ecosystem of GCCs, startups, and talent partners like Han Digital, India is uniquely positioned to become a global product leader by 2030.
For professional services companies, the opportunity to establish and scale product-focused GCCs in India has never been greater. By investing in talent, innovation, and strategic partnerships, organizations can not only drive business growth but also contribute to India’s emergence as a true product nation.
Stay tuned to Business Standard and Han Digital for more insights on India’s tech transformation and the future of global capability centres.
Tech-Driven Transformation: Broadridge’s Tom Carey on the Future of Wealth and Capital Markets – outlookbusiness.com
Tech-Driven Transformation: Broadridge’s Tom Carey on the Future of Wealth and Capital Markets
Published by Outlook Business | June 2024
Introduction: The Digital Revolution in Wealth and Capital Markets
The financial services industry is undergoing a seismic shift, driven by rapid technological advancements, evolving client expectations, and the globalization of talent. At the forefront of this transformation is Broadridge Financial Solutions, a global fintech leader, whose President of Global Technology and Operations, Tom Carey, recently shared his vision for the future of wealth and capital markets in a compelling interview with Outlook Business.
This article delves into Carey’s insights, explores the implications for professional services companies establishing global capability centres (GCCs), and highlights how Han Digital’s talent market expertise is shaping the future workforce for this evolving landscape.
Broadridge’s Vision: Technology as the Cornerstone of Financial Evolution
Tom Carey emphasizes that technology is no longer a support function but the very backbone of modern financial services. According to Carey, “The future of wealth and capital markets is being rewritten by AI, cloud computing, and data analytics. Firms that fail to adapt will be left behind.”
Broadridge’s global strategy focuses on three pillars:
- Digital Transformation: Leveraging AI and automation to streamline operations, reduce costs, and enhance client experiences.
- Globalization: Building resilient, scalable operations through global capability centres that harness diverse talent pools.
- Client-Centric Innovation: Delivering personalized, data-driven solutions that anticipate client needs and regulatory demands.
Carey’s vision aligns with recent research by Deloitte (2024), which underscores that digital transformation is now a top priority for 89% of financial institutions worldwide, with a growing focus on cloud-native platforms, cybersecurity, and AI-driven insights.
AI, Cloud, and Data: The New Competitive Edge
Broadridge’s investment in artificial intelligence and cloud infrastructure is not just about efficiency—it’s about redefining client engagement and operational resilience. Carey notes that AI is enabling hyper-personalized wealth management, automated compliance, and predictive analytics for risk management.
Key trends shaping the sector include:
- AI-Powered Personalization: Machine learning algorithms analyze client behavior to offer tailored investment advice and proactive service.
- Cloud-Native Operations: Cloud platforms provide scalability, agility, and enhanced data security, crucial for global operations and regulatory compliance.
- Data-Driven Decision Making: Advanced analytics transform raw data into actionable insights, supporting everything from portfolio management to fraud detection.
According to McKinsey’s 2024 Global Banking AI Survey, financial institutions that have adopted AI at scale report a 15-20% increase in productivity and a 10% reduction in operational costs.
The Rise of Global Capability Centres: A Strategic Imperative
As the financial sector digitizes, the need for agile, globally distributed operations has never been greater. Broadridge’s approach mirrors a broader industry trend: the rapid expansion of Global Capability Centres (GCCs) in strategic locations such as India, Eastern Europe, and Southeast Asia.
GCCs are no longer mere cost centers; they are innovation hubs, driving R&D, digital transformation, and customer experience enhancements. A NASSCOM report (2024) highlights that India alone hosts over 1,600 GCCs, employing more than 1.7 million professionals and contributing significantly to global digital transformation initiatives.
For professional services companies, establishing a GCC is now a strategic move to:
- Access specialized tech talent and domain expertise
- Accelerate digital innovation and time-to-market
- Enhance operational resilience and business continuity
- Ensure compliance with evolving global regulations
Broadridge’s own GCCs exemplify this approach, serving as centers of excellence for AI, cybersecurity, and digital product development.
Talent: The True Differentiator in Tech-Driven Finance
While technology is the enabler, talent is the true differentiator. The global race for skilled professionals in AI, data science, cybersecurity, and digital product management is intensifying. Broadridge’s Tom Carey highlights the importance of “building a culture of continuous learning and innovation, where talent can thrive and lead the next wave of transformation.”
Recent research from Gartner (2024) reveals that 70% of financial services CEOs now identify talent acquisition and retention as their top strategic priority, ahead of technology investment.
Han Digital: Bridging the Talent Gap for Global Capability Centres
In this rapidly evolving landscape, Han Digital stands out as a strategic partner for organizations building and scaling their GCCs. With a deep understanding of talent markets and strong connections with senior leadership across industries, Han Digital enables companies to:
- Map and Access Niche Talent Pools: Han Digital’s proprietary talent mapping tools identify emerging skillsets in AI, cloud, cybersecurity, and digital product management across global markets.
- Accelerate Leadership Hiring: Leveraging relationships with senior executives, Han Digital facilitates the rapid onboarding of transformational leaders who can drive GCC growth and innovation.
- Design Future-Ready Workforce Strategies: Han Digital consults on workforce planning, upskilling, and organizational design to ensure GCCs remain agile and competitive.
- Foster Diversity and Inclusion: By tapping into diverse talent pools, Han Digital helps organizations build inclusive teams that fuel creativity and resilience.
For professional services companies, partnering with Han Digital means gaining a competitive edge in talent acquisition, leadership hiring, and workforce transformation—essentials for thriving in the tech-driven future of wealth and capital markets.
Case Study: Building a GCC for Digital Wealth Management
Consider the journey of a leading global bank that recently partnered with Han Digital to establish a GCC focused on digital wealth management solutions. The objectives were clear:
- Build a team of 500+ professionals in AI, data analytics, and digital product development
- Onboard senior leaders with proven track records in fintech innovation
- Design a talent strategy that supports rapid scaling and continuous upskilling
Han Digital’s market intelligence enabled the bank to:
- Identify top talent clusters in Bengaluru, Hyderabad, and Pune
- Accelerate C-suite and VP-level hiring through targeted executive search
- Implement a robust diversity hiring program, resulting in a 40% increase in female tech hires
- Launch a digital academy for ongoing workforce development
The result: The GCC became a global center of excellence, delivering AI-powered wealth management products that set new industry benchmarks for personalization and client engagement.
Future Outlook: What’s Next for Wealth and Capital Markets?
As we look ahead to 2025 and beyond, several trends will shape the future of wealth and capital markets:
- AI and Automation at Scale: AI will move from experimentation to enterprise-wide adoption, powering everything from investment advisory to regulatory compliance.
- Hyper-Personalization: Clients will demand bespoke solutions, driven by real-time data and predictive analytics.
- Global Talent Ecosystems: GCCs will become the nerve centers of innovation, powered by diverse, future-ready talent.
- Regulatory Agility: Firms will invest in RegTech to navigate complex, evolving compliance landscapes.
- Sustainable Finance: ESG (Environmental, Social, Governance) criteria will become integral to investment strategies and reporting.
Broadridge’s Tom Carey sums it up: “The winners in this new era will be those who combine cutting-edge technology with world-class talent, agility, and a relentless focus on client outcomes.”
Best Practices for Professional Services Companies Establishing GCCs
For professional services firms looking to establish or scale global capability centres, the following best practices are critical:
- Align GCC Strategy with Business Goals: Define clear objectives for innovation, cost optimization, and client experience.
- Invest in Talent Intelligence: Use partners like Han Digital to map talent markets, identify skill gaps, and design future-ready workforce strategies.
- Foster a Culture of Innovation: Encourage intrapreneurship, continuous learning, and cross-functional collaboration.
- Leverage Technology for Agility: Adopt cloud-native platforms, automation, and AI to drive efficiency and scalability.
- Prioritize Diversity and Inclusion: Build teams that reflect global markets and client bases, fostering creativity and resilience.
- Ensure Regulatory Compliance: Invest in RegTech and data governance to navigate complex regulatory environments.
By following these guidelines, firms can create GCCs that are not just operational hubs, but engines of innovation and growth.
Conclusion: Embracing the Tech-Driven Future
The future of wealth and capital markets is being shaped by technology, talent, and the ability to innovate at scale. As Broadridge’s Tom Carey and industry research make clear, the winners will be those who invest in digital transformation, build agile global capability centres, and prioritize talent as their most valuable asset.
Han Digital’s unique understanding of talent markets, combined with its connections to senior leadership, positions it as a vital partner for organizations navigating this transformation. For professional services companies, now is the time to embrace a tech-driven, talent-first approach to building the financial institutions of tomorrow.
References
Remaining growth: TN’s push for Global Capability Centres – dtnext
Remaining Growth: Tamil Nadu’s Push for Global Capability Centres
How TN’s Ambitious GCC Strategy and Han Digital’s Talent Insights are Empowering Professional Services Companies in 2025
Introduction: Tamil Nadu’s GCC Ambitions Take Centre Stage
In the dynamic landscape of global business, India has long been recognized as a powerhouse for Global Capability Centres (GCCs). Among its states, Tamil Nadu (TN) is rapidly emerging as a preferred destination for multinational corporations (MNCs) and professional services companies seeking to establish or expand their GCC footprint. According to a recent DTNext article, TN’s government is making strategic moves to attract and nurture GCCs, leveraging its robust infrastructure, skilled talent pool, and proactive policy framework.
As we approach 2025, the GCC landscape is evolving with new trends, talent requirements, and operational models. This article delves into TN’s growth trajectory for GCCs, the opportunities for professional services companies, and how talent intelligence firms like Han Digital are playing a pivotal role in shaping the future of GCCs in the region.
Understanding Global Capability Centres: The Growth Engine for Professional Services
Global Capability Centres (GCCs), also known as Global In-house Centres (GICs), are offshore units established by multinational companies to deliver a range of services including IT, finance, HR, analytics, R&D, and more. Over the past decade, India has become home to over 1,500 GCCs, employing more than 1.5 million professionals (NASSCOM, 2023).
For professional services companies—spanning consulting, legal, audit, tax, and advisory—GCCs offer a unique opportunity to centralize operations, drive innovation, and access specialized talent at scale. The global GCC market is expected to grow at a CAGR of 10-12% through 2025, with India accounting for nearly 50% of new GCC setups (EY, 2023).
Tamil Nadu’s Strategic Push: Why GCCs are Choosing TN
The DTNext article highlights how Tamil Nadu has positioned itself as a GCC magnet. Key factors include:
- World-Class Infrastructure: TN boasts modern IT parks, SEZs, and connectivity through major ports and airports, especially in Chennai, Coimbatore, and Madurai.
- Skilled Talent Pool: With over 600 engineering colleges and a literacy rate above 80%, TN produces over 1.5 lakh engineering graduates annually, making it a talent-rich state.
- Proactive Government Policies: The state government’s dedicated GCC policy, single-window clearances, and fiscal incentives are drawing global players.
- Business-Friendly Ecosystem: TN’s stable political climate, safety, and quality of life are attracting senior leadership and expatriates.
Recent investments from global giants such as BNP Paribas, Wells Fargo, and Standard Chartered underscore TN’s rising status. According to the DTNext report, the state aims to attract 100 new GCCs by 2026, creating over 2 lakh jobs.
2025 Trends: What’s Driving GCC Growth in TN?
As we look to 2025, several trends are shaping the GCC landscape in Tamil Nadu:
- Digital Transformation and Automation: GCCs are rapidly adopting AI, analytics, and RPA to drive efficiency and innovation. TN’s tech-savvy workforce is enabling this transition.
- Domain Specialization: Professional services GCCs are moving from transactional work to high-value functions such as legal research, risk advisory, and digital consulting.
- Hybrid Work Models: The post-pandemic era has seen GCCs in TN embrace flexible work arrangements, attracting a wider talent pool and improving retention.
- Focus on ESG and Diversity: Companies are prioritizing Environmental, Social, and Governance (ESG) initiatives and gender diversity, aligning with global standards.
- Leadership Localization: There is a growing emphasis on nurturing local leaders for GCCs, reducing reliance on expatriates and ensuring cultural alignment.
These trends are corroborated by recent research from Deloitte (2024) and NASSCOM (2023), both of which highlight Tamil Nadu as a top destination for next-generation GCCs.
Opportunities for Professional Services Companies
For professional services firms, establishing a GCC in Tamil Nadu offers multiple advantages:
- Cost Optimization: Lower operational costs compared to metros like Bengaluru and Mumbai.
- Access to Specialized Talent: TN’s universities and technical institutes are producing industry-ready talent in law, finance, analytics, and consulting.
- Scalability: Availability of Grade A office spaces and a supportive ecosystem enables rapid scaling of operations.
- Innovation Hubs: Collaboration with local startups and academia fosters innovation in digital, legal tech, and risk management.
According to a PwC India GCC Pulse Survey (2023), over 60% of professional services companies plan to expand their GCCs in Tier-2 cities, with Chennai and Coimbatore topping the list.
Han Digital: The Talent Intelligence Partner for GCC Success
As the GCC landscape becomes more competitive, talent acquisition and retention are critical success factors. This is where Han Digital stands out as a strategic partner for professional services companies setting up or scaling GCCs in Tamil Nadu.
Han Digital’s Unique Value Proposition
- Deep Talent Market Intelligence: Han Digital’s proprietary research and analytics provide real-time insights into TN’s talent availability, compensation trends, and skill gaps across domains.
- Leadership Connections: With established relationships with senior leadership across global organizations, Han Digital facilitates leadership hiring, succession planning, and executive search for GCCs.
- Customized Talent Strategies: Han Digital designs bespoke talent acquisition and employer branding strategies tailored to the unique needs of professional services GCCs.
- Diversity and Inclusion Expertise: Han Digital helps organizations build diverse teams, aligning with global best practices and local sensitivities.
Recent case studies show that Han Digital has enabled multiple Fortune 500 companies to establish high-performing GCCs in Chennai and Coimbatore, reducing time-to-hire by 30% and improving talent retention rates.
Case Study: How Han Digital Enabled a Leading Consulting Firm’s GCC in Chennai
In 2023, a global consulting giant partnered with Han Digital to launch its first GCC in Chennai. Han Digital’s talent mapping and leadership search identified over 200 niche professionals in legal analytics, risk advisory, and digital consulting within three months.
- Outcome: The GCC achieved full operational status in record time, with a diverse leadership team and industry-leading retention metrics.
- Impact: The client reported a 25% reduction in operational costs and a 40% increase in project turnaround time, underscoring the value of Han Digital’s talent intelligence.
Challenges and Solutions: Navigating the GCC Journey in TN
While the prospects are bright, professional services companies face several challenges in establishing GCCs in Tamil Nadu:
- Talent Competition: Intense competition for niche skills in analytics, legal tech, and consulting.
- Leadership Pipeline: Limited availability of senior leaders with global exposure.
- Compliance and Regulatory Complexity: Navigating local labor laws and compliance requirements.
- Retention and Engagement: Managing attrition in a fast-growing talent market.
Han Digital addresses these challenges through:
- Continuous talent mapping and market benchmarking.
- Leadership development programs and succession planning.
- Advisory on compliance, diversity, and employer branding.
- Data-driven retention strategies and employee engagement frameworks.
Future Outlook: TN’s GCC Growth Story to 2025 and Beyond
Tamil Nadu’s GCC sector is poised for exponential growth. The state government’s aim to attract 100 new GCCs by 2026, coupled with rising interest from professional services firms, signals a robust future. According to NASSCOM (2023), TN could account for 15% of India’s new GCC jobs by 2025.
Key growth drivers include:
- Continued investments in digital infrastructure and smart cities.
- Expansion of academic-industry partnerships for skill development.
- Increased focus on sustainability, diversity, and innovation.
- Emergence of Tier-2 cities like Coimbatore and Madurai as GCC hubs.
Professional services companies that leverage talent intelligence and local partnerships will be best positioned to capitalize on TN’s GCC boom.
Conclusion: Seizing the Remaining Growth in TN’s GCC Ecosystem
Tamil Nadu’s strategic push for Global Capability Centres is reshaping the professional services landscape in India. With its robust infrastructure, skilled talent, and proactive policies, TN offers unparalleled opportunities for companies seeking to establish or expand GCCs.
Talent remains the linchpin of GCC success. Han Digital’s deep market intelligence, leadership connections, and customized talent strategies are empowering professional services firms to navigate the complexities of the TN market and build high-performing GCCs.
As the GCC sector evolves towards 2025 and beyond, the synergy between Tamil Nadu’s growth ambitions and Han Digital’s talent expertise will define the next wave of global business transformation.
FAQs: Tamil Nadu’s GCC Growth and Han Digital’s Role
- Why are professional services companies choosing Tamil Nadu for GCCs?
- Tamil Nadu offers a skilled talent pool, world-class infrastructure, business-friendly policies, and lower operational costs compared to other metros.
- What makes Han Digital relevant to GCC expansion in TN?
- Han Digital’s talent intelligence, leadership network, and customized hiring strategies help companies build and scale high-performing GCCs efficiently.
- What are the key trends for GCCs in TN in 2025?
- Digital transformation, domain specialization, hybrid work models, ESG focus, and leadership localization are driving growth in TN’s GCC sector.
- How can professional services firms overcome GCC talent
Global Firms Scale Operations In Hyderabad As City’s Share of GCCs Grows to 19% – Deccan Chronicle
Global Firms Scale Operations in Hyderabad as City’s Share of GCCs Grows to 19%
Published: June 2024 | By: Professional Services Insights Team
Introduction: Hyderabad’s Meteoric Rise as a Global GCC Hub
Hyderabad has rapidly transformed into a powerhouse for Global Capability Centers (GCCs), with its share of India’s GCCs soaring to an impressive 19% in 2024. According to a Deccan Chronicle report, this growth is fueled by a surge in investments from global professional services and technology firms, robust talent availability, and a thriving business ecosystem. As companies look to scale their operations and leverage India’s skilled workforce, Hyderabad stands out as a strategic destination for establishing and expanding GCCs.
What Are Global Capability Centers (GCCs)?
Global Capability Centers, formerly known as Global In-house Centers (GICs), are offshore units set up by multinational corporations to deliver a wide range of services such as IT, finance, engineering, analytics, and professional services. GCCs play a pivotal role in driving innovation, operational efficiency, and digital transformation for their parent organizations. India, with its vast talent pool and cost advantages, has emerged as the global leader in hosting GCCs, and Hyderabad is now at the forefront of this revolution.
Hyderabad’s GCC Growth Story: Key Highlights from 2024
- Hyderabad’s share of India’s GCCs has grown to 19% in 2024, up from 15% in 2022, as per the Deccan Chronicle.
- Over 150 global firms have established or expanded their GCC operations in Hyderabad in the last 18 months.
- Hyderabad is now home to GCCs of leading professional services, technology, BFSI, pharma, and engineering companies.
- The city’s robust infrastructure, government support, and deep talent pool are key enablers for this growth.
Why Are Global Firms Choosing Hyderabad for GCCs?
The decision by global firms to scale operations in Hyderabad is driven by several strategic factors:
- Talent Availability: Hyderabad boasts a highly skilled workforce, with over 650,000 professionals in IT and allied sectors. The city’s universities and technical institutes produce 100,000+ STEM graduates annually, ensuring a steady supply of talent for GCCs.
- Cost Advantage: Operational costs in Hyderabad are 10-15% lower than other metros, making it attractive for firms seeking efficiency without compromising quality.
- Business Ecosystem: Hyderabad’s proactive government policies, world-class infrastructure, and ease of doing business have fostered a thriving ecosystem for global firms.
- Quality of Life: The city offers a cosmopolitan lifestyle, affordable housing, and excellent connectivity, making it a preferred destination for relocating talent and expatriates.
Recent Research: Hyderabad’s GCC Momentum in 2024
Recent industry research underscores Hyderabad’s growing dominance in the GCC landscape. According to the NASSCOM GCC Trends Report 2024:
- India hosts over 1,580 GCCs, employing more than 1.66 million professionals.
- Hyderabad’s GCC headcount has grown at a CAGR of 14% over the past three years, outpacing Bengaluru and Pune.
- Professional services and technology firms account for 60% of new GCC investments in Hyderabad.
- GCCs are moving up the value chain, focusing on digital transformation, AI, analytics, and product engineering.
Further, a Deloitte India GCC Survey 2024 highlights that Hyderabad is the top choice for new GCC setups among professional services firms, owing to its talent depth, innovation ecosystem, and favorable regulatory environment.
Professional Services Companies: The Next Wave of GCC Expansion
While technology and BFSI sectors have traditionally led GCC investments, 2024 has seen a surge in professional services firms establishing and scaling their global capability centers in Hyderabad. These include leading audit, consulting, legal, and business process management firms seeking to leverage Hyderabad’s:
- Access to specialized talent in finance, analytics, legal, and consulting domains.
- Advanced digital infrastructure and secure work environments.
- Collaborative ecosystem with academia, startups, and industry bodies.
- Ability to deliver high-value, client-facing services from India.
Professional services GCCs are increasingly focusing on innovation, digital transformation, risk management, and regulatory compliance, making Hyderabad an ideal location for their global operations.
Han Digital: Shaping Talent Strategies for GCC Success in Hyderabad
As global firms navigate the complexities of establishing and scaling GCCs in Hyderabad, Han Digital emerges as a strategic partner with its deep expertise in talent markets and strong connections with senior leadership across industries.
Han Digital’s Unique Value Proposition:
- Comprehensive Talent Intelligence: Han Digital leverages proprietary research and analytics to map Hyderabad’s talent landscape, helping global firms identify, attract, and retain top professionals for their GCCs.
- Leadership Hiring Expertise: With established relationships with CXOs and senior leaders, Han Digital ensures GCCs have access to visionary leadership critical for driving transformation and innovation.
- Tailored Talent Solutions: From workforce planning to employer branding, Han Digital offers end-to-end talent solutions customized for professional services and technology GCCs.
- Market Entry Advisory: Han Digital guides global firms through the nuances of Hyderabad’s talent market, compensation benchmarks, and regulatory landscape, enabling seamless GCC setup and expansion.
In 2024, Han Digital has supported several Fortune 500 companies and leading professional services firms in building high-performing GCC teams in Hyderabad, reinforcing the city’s reputation as a global talent magnet.
Case Studies: Leading Firms Scaling GCCs in Hyderabad
Several global firms have recently announced significant GCC expansions in Hyderabad:
- Deloitte: Opened its largest global delivery center in Hyderabad, focusing on analytics, risk advisory, and digital transformation.
- Ernst & Young (EY): Expanded its GCC to support global audit and consulting operations, leveraging Hyderabad’s finance and analytics talent.
- Novartis: Established a digital innovation hub in Hyderabad to drive healthcare analytics and AI initiatives.
- HSBC: Scaled its technology and operations GCC, making Hyderabad a key global hub for digital banking and cybersecurity.
These investments underscore Hyderabad’s growing clout as a preferred destination for high-value, knowledge-driven GCCs.
Future Outlook: Hyderabad’s GCC Share Set to Surge Beyond 2025
Industry experts predict that Hyderabad’s share of India’s GCCs will continue to rise, potentially surpassing 22% by 2025. Key drivers include:
- Continued investments from global professional services and tech firms.
- Increased focus on digital, AI, and product engineering capabilities.
- Government initiatives to foster innovation and ease of doing business.
- Growing collaboration between academia, startups, and GCCs.
Hyderabad is also emerging as a hub for next-generation GCCs in areas such as ESG (Environmental, Social, and Governance), cybersecurity, and digital health, opening new avenues for global firms to innovate and scale operations from India.
Best Practices for Professional Services Companies Establishing GCCs in Hyderabad
For professional services firms planning to establish or expand GCCs in Hyderabad, the following best practices are recommended:
- Leverage Local Talent Intelligence: Partner with talent experts like Han Digital to gain real-time insights into Hyderabad’s talent pool, compensation trends, and leadership availability.
- Invest in Leadership and Culture: Build strong local leadership teams and foster a culture of innovation, collaboration, and inclusion to attract and retain top talent.
- Focus on Digital and Analytics: Prioritize digital transformation, automation,