Automation Anywhere Sees Strong Growth in Agentic AI from India: What It Means for Professional Services and Global Capability Centres
Published: June 2024 | Author: Your Company Name
Introduction: India’s Pivotal Role in the Global Agentic AI Revolution
India is rapidly emerging as a powerhouse in the global Artificial Intelligence (AI) landscape, particularly in the field of Agentic AI. According to a recent MSN News article, Automation Anywhere, a global leader in Robotic Process Automation (RPA) and AI, has reported unprecedented growth in Agentic AI adoption from India. This surge is transforming not only technology companies but also professional services firms establishing Global Capability Centres (GCCs) in the region.
What is Agentic AI and Why is it Important?
Agentic AI refers to intelligent systems that can operate autonomously, make decisions, and execute tasks with minimal human intervention. Unlike traditional AI, which often requires human oversight, Agentic AI agents can understand context, learn from data, and adapt to new scenarios dynamically. This capability is revolutionizing business processes, customer service, supply chain management, and more.
According to McKinsey’s State of AI 2024 report, organizations leveraging advanced AI agents see up to 40% improvement in process efficiency and a 30% reduction in operational costs. The adoption of Agentic AI is no longer a futuristic vision but a present-day competitive advantage, especially for professional services and GCCs.
Automation Anywhere’s Strategic Growth in India
Automation Anywhere’s latest announcement highlights India as a key driver of its global Agentic AI strategy. The company has seen a significant uptick in demand from Indian enterprises and GCCs, who are leveraging Agentic AI to automate complex workflows and enhance decision-making.
As per the MSN article, Automation Anywhere’s India operations have grown by over 50% in the past year, with a large portion of this growth attributed to Agentic AI solutions deployed by professional services firms, banks, and healthcare providers.
Why India? The Talent and Ecosystem Advantage
India’s unique combination of a vast, skilled technology workforce and a mature GCC ecosystem makes it the ideal hub for Agentic AI innovation. According to NASSCOM’s GCC Trends 2024, India is home to over 1,600 GCCs, employing more than 1.66 million professionals. These centres are increasingly focusing on AI, data science, and automation to drive global transformation agendas.
India’s education system produces over 2 million STEM graduates annually, providing a deep talent pool for AI-driven roles. The country’s thriving startup ecosystem, supported by government initiatives like Digital India and Startup India, further accelerates AI adoption and innovation.
Agentic AI in Professional Services: Real-World Impact
Professional services firms, including management consultancies, IT services, and legal services, are among the biggest adopters of Agentic AI in India. These organizations are leveraging AI agents to:
- Automate repetitive, rule-based tasks such as data entry, document review, and compliance checks.
- Enhance customer service through intelligent virtual assistants and chatbots.
- Improve decision-making with AI-powered analytics and predictive modeling.
- Streamline internal operations, from HR to finance to supply chain management.
For GCCs, Agentic AI enables the centralization and automation of complex global processes, reducing costs, improving accuracy, and freeing up human talent for higher-value work. According to Deloitte’s 2024 Global Shared Services Survey, over 70% of GCCs in India plan to increase their investment in AI and automation over the next two years.
Han Digital: Connecting Talent with Opportunity in the Agentic AI Era
As the demand for Agentic AI talent skyrockets, organizations face a critical challenge: finding and attracting the right professionals to drive their AI ambitions. This is where Han Digital stands out. With over two decades of experience in talent intelligence, Han Digital possesses a unique understanding of India’s technology talent market and deep connections with senior leadership across industries.
Han Digital’s expertise is particularly relevant for professional services firms and GCCs seeking to establish or expand their AI capabilities in India. Their services include:
- Talent Mapping and Market Intelligence: Identifying emerging AI skills, salary benchmarks, and talent hotspots across India’s major cities.
- Leadership Hiring: Leveraging relationships with senior AI and digital transformation leaders to help organizations build high-impact teams.
- Diversity and Inclusion: Supporting organizations in building diverse AI teams, which research shows leads to better innovation and business outcomes.
- Customized Talent Solutions: Tailoring recruitment and workforce strategies to the unique needs of GCCs and professional services firms.
According to Han Digital’s 2024 Talent Market Report, demand for AI, machine learning, and automation professionals in India has grown by 38% year-on-year, with the highest demand coming from the banking, healthcare, and consulting sectors.
Key Challenges and Solutions for GCCs Establishing AI Capabilities
While the opportunity is immense, establishing Agentic AI capabilities in India is not without challenges. Common hurdles include:
- Talent Scarcity: Despite a large talent pool, there is intense competition for experienced AI professionals.
- Rapid Technology Evolution: Keeping up with the latest AI frameworks, tools, and best practices requires continuous learning and upskilling.
- Integration with Legacy Systems: Many GCCs must integrate Agentic AI with existing IT infrastructure, which can be complex and costly.
- Data Privacy and Compliance: Navigating India’s evolving data protection regulations is critical for global organizations.
To address these challenges, leading organizations are:
- Partnering with talent intelligence firms like Han Digital to access real-time market insights and strategic hiring support.
- Investing in continuous learning and development programs for their workforce.
- Collaborating with technology vendors like Automation Anywhere for end-to-end AI and automation solutions.
- Building cross-functional teams that combine AI expertise with domain knowledge.
The Future of Agentic AI in India: Trends to Watch in 2025
Looking ahead, several trends are set to shape the Agentic AI landscape in India and beyond:
- Hyperautomation: Organizations will move beyond RPA to integrate AI, machine learning, and analytics into end-to-end business processes.
- AI Democratization: Low-code/no-code AI platforms will enable business users to build and deploy AI agents without deep technical expertise.
- Responsible AI: Ethical AI development, transparency, and bias mitigation will become top priorities for GCCs and professional services firms.
- AI-Driven Innovation: Agentic AI will drive new business models, products, and services, particularly in healthcare, finance, and retail.
- Talent Transformation: Upskilling and reskilling will be essential as AI reshapes job roles and required competencies.
According to a Gartner forecast, the global AI software market will reach $297 billion by 2025, with India playing a leading role in both talent supply and innovation.
Case Study: How a Leading GCC Leveraged Agentic AI for Transformation
Consider the example of a top-tier professional services GCC in Bangalore that partnered with Automation Anywhere and Han Digital to implement Agentic AI solutions. By automating invoice processing, compliance checks, and customer support, the centre achieved:
- 35% reduction in operational costs within 12 months
- 50% improvement in process turnaround time
- Enhanced employee satisfaction as teams focused on strategic, high-value tasks
- Faster time-to-market for new digital services
Han Digital played a critical role in identifying and onboarding AI talent, including data scientists, RPA developers, and AI product managers, ensuring the GCC’s transformation journey was both rapid and sustainable.
Best Practices for Professional Services Firms Establishing AI-Driven GCCs
Based on recent research and industry experience, here are five best practices for professional services firms looking to establish or expand AI-driven GCCs in India:
- Define a Clear AI Strategy: Align AI initiatives with business goals and secure executive sponsorship.
- Invest in Talent Intelligence: Leverage partners like Han Digital for market mapping, leadership hiring, and workforce planning.
- Foster a Culture of Innovation: Encourage experimentation, cross-functional collaboration, and continuous learning.
- Prioritize Responsible AI: Implement ethical guidelines, transparency measures, and bias mitigation strategies.
- Measure and Scale Impact: Track ROI, process improvements, and employee engagement to scale successful AI initiatives.
Conclusion: India’s Agentic AI Surge is Redefining Global Professional Services
The strong growth of Agentic AI in India, as highlighted by Automation Anywhere and recent industry research, is transforming the way global professional services and GCCs operate. With its deep talent pool, innovative ecosystem, and strategic partners like Han Digital, India is set to remain at the forefront of the Agentic AI revolution in 2025 and beyond.
For professional services firms and GCCs, now is the time to invest in AI talent, adopt best-in-class automation solutions, and build the capabilities needed to thrive in an AI-driven world.