Introduction: India’s Office Leasing Landscape Transformed by GCCs

India’s commercial real estate sector is witnessing a paradigm shift in FY25, with Global Capability Centres (GCCs) emerging as the primary drivers of office leasing. According to a recent Lokmat Times report, GCCs—especially those established by Fortune 500 companies—are leading the charge, accounting for a significant proportion of new office space absorption. This trend is reshaping the country’s urban business districts, talent markets, and the strategic priorities of global professional services firms.

What Are Global Capability Centres (GCCs)?

Global Capability Centres (GCCs) are offshore units set up by multinational corporations to deliver a range of business functions, including IT, finance, analytics, engineering, and customer support. India has become the world’s top destination for GCCs due to its vast talent pool, cost advantages, robust digital infrastructure, and mature business ecosystem. According to NASSCOM’s 2024 GCC India Report, there are now over 1,900 GCCs in India, employing more than 1.66 million professionals.

FY25: GCCs Drive Record Office Leasing in India

The Lokmat Times article highlights that GCCs are expected to account for up to 40% of India’s total office leasing in FY25, a historic high. Major cities like Bengaluru, Hyderabad, Pune, Chennai, and Gurugram are witnessing unprecedented demand for Grade A office spaces, with Fortune 500 companies leading the expansion. This surge is attributed to:

• Digital Transformation: Accelerated adoption of cloud, AI, and automation is prompting global firms to expand their offshore capabilities.
• Cost Optimization: GCCs offer significant operational savings compared to onshore locations.
• Talent Access: India’s deep pool of STEM and business graduates is unmatched globally.
• Strategic Resilience: Diversifying operations in India enhances business continuity and risk management.

Fortune 500 Companies: Leading the GCC Expansion

Fortune 500 companies are at the forefront of this GCC-driven leasing boom. Giants in banking, technology, pharmaceuticals, and professional services are rapidly expanding their Indian footprints. Recent research by CBRE India Office MarketView Q1 2024 confirms that Fortune 500 firms accounted for over 60% of new GCC-related leasing in Q1 2024 alone.

Notable examples include:

• JPMorgan Chase: Expanded its Bengaluru and Hyderabad campuses, adding over 1 million sq ft in FY24-25.
• Google: Leased new facilities in Pune and Hyderabad for cloud and AI R&D.
• Pfizer: Opened a new GCC in Chennai for global digital operations.
• Accenture and Deloitte: Both professional services giants have doubled their GCC headcount in India since 2022, with significant new office leases in Gurugram and Bengaluru.

This trend underscores India’s pivotal role in the global digital economy and the growing importance of professional services companies establishing or expanding their GCCs.

Key Trends Shaping GCC Office Leasing in FY25

1. Flight to Quality: GCCs are demanding Grade A, tech-enabled office spaces with advanced security, sustainability features, and collaborative work environments. Landlords are responding with premium developments in business districts.
2. Flexible Work Models: Hybrid and hub-and-spoke models are influencing leasing decisions. GCCs are opting for satellite offices in Tier 2 cities to tap into new talent pools and reduce costs.
3. ESG and Wellness: Environmental, Social, and Governance (ESG) criteria are now central to leasing strategies. Green buildings, employee wellness zones, and smart facilities are in high demand.
4. Long-Term Commitments: With business continuity in mind, Fortune 500 companies are signing long-term leases (5-10 years), signaling confidence in India’s stability.
5. Technology Integration: Smart building management, IoT, and AI-driven security systems are becoming standard requirements for GCCs.

Recent Research and Market Data: GCCs’ Impact on India’s Real Estate

Multiple recent studies reinforce the scale and impact of GCCs on India’s office leasing:

• JLL India (May 2024): GCCs contributed 38% of total office leasing in Q1 2024, up from 29% in Q1 2023.
• Cushman & Wakefield (April 2024): Predicted GCCs will lease over 60 million sq ft in 2024-25, led by technology and professional services sectors.
• NASSCOM (2024): GCCs are expected to generate $60 billion in value for India by 2025, with hiring focused on digital, analytics, and engineering roles.

These insights highlight the critical role of GCCs in driving not just real estate demand, but also employment, innovation, and India’s global business stature.

Professional Services Firms: Why Establish GCCs in India?

For professional services companies—spanning consulting, legal, audit, finance, and IT—India offers a unique value proposition for setting up GCCs:

• Access to Specialized Talent: India produces over 2 million STEM graduates annually, alongside a large pool of finance, legal, and analytics professionals.
• Cost Efficiency: Operating costs are up to 60% lower than in the US or Europe, allowing firms to scale rapidly.
• Innovation Ecosystem: India’s mature startup and innovation landscape enables GCCs to collaborate with local tech partners.
• Regulatory Support: Government policies like Digital India and SEZ incentives make it easier to establish and expand GCCs.
• Business Continuity: India’s robust infrastructure and diversified city options mitigate operational risks.

These advantages have made India the go-to destination for professional services giants like EY, KPMG, PwC, and McKinsey, all of whom have significantly expanded their GCC presence in recent years.

Han Digital: The Talent Strategy Partner for GCCs

As GCCs continue to shape India’s office leasing and talent markets, the need for expert talent strategy partners has never been greater. Han Digital stands out as a leading talent intelligence and recruitment consulting firm with a unique understanding of India’s evolving GCC ecosystem.

How Han Digital Adds Value to GCCs and Professional Services Firms

• Deep Market Intelligence: Han Digital’s proprietary research tracks talent availability, compensation benchmarks, and skill trends across all major Indian cities, enabling GCCs to make data-driven location and hiring decisions.
• Senior Leadership Connections: With established relationships across C-suite and HR leadership in Fortune 500 and high-growth firms, Han Digital facilitates strategic talent conversations and executive search mandates for new and expanding GCCs.
• Customized Talent Solutions: From workforce planning to diversity hiring and employer branding, Han Digital tailors its services to the unique needs of professional services GCCs.
• Agile Recruitment: Leveraging digital tools and a robust candidate network, Han Digital accelerates time-to-hire for niche roles in technology, finance, analytics, and consulting.
• Thought Leadership: Han Digital regularly publishes insights on talent trends, GCC expansion strategies, and future-of-work models, helping clients stay ahead in a competitive market.

For professional services companies looking to establish or scale their GCCs in India, Han Digital is the partner of choice for talent acquisition, market entry, and leadership hiring.

Challenges and Opportunities in India’s GCC Office Leasing Boom

While the outlook for GCC-driven office leasing is overwhelmingly positive, there are challenges that firms must navigate:

• Talent Scarcity in Niche Skills: As demand for AI, cybersecurity, and advanced analytics rises, competition for top talent is intensifying.
• Rising Real Estate Costs: Premium office space in major cities is becoming more expensive, prompting GCCs to explore Tier 2 locations.
• Regulatory Complexity: Navigating India’s evolving labor, tax, and compliance landscape requires expert guidance.
• Hybrid Work Dynamics: Balancing remote and in-office work models is reshaping office space requirements and employee expectations.

However, these challenges also present opportunities for innovation, strategic partnerships, and differentiated employer branding. Firms that invest in talent development, flexible work models, and digital infrastructure are best positioned to thrive.

Future Outlook: GCCs and India’s Office Leasing in 2025 and Beyond

The dominance of GCCs in India’s office leasing market is set to accelerate in FY25 and beyond. Key forecasts include:

• Continued Growth: Analysts expect GCCs to lease over 65 million sq ft in 2025, with Fortune 500 companies leading new entries and expansions.
• Expansion into Tier 2 Cities: Cities like Coimbatore, Jaipur, and Ahmedabad are emerging as new GCC hubs due to lower costs and untapped talent.
• Focus on Sustainability: Green buildings and net-zero campuses will become standard for new GCC leases.
• Rise of Specialized GCCs: Professional services, R&D, and digital transformation centers will drive differentiated demand.
• Enhanced Collaboration: Partnerships between GCCs, local startups, and academic institutions will fuel innovation and upskilling.

With the right talent strategy, real estate planning, and digital investments, professional services companies can unlock immense value from India’s GCC ecosystem.

Conclusion: GCCs Redefine India’s Office Leasing and Talent Landscape

FY25 marks a watershed year for India’s commercial real estate and professional services sectors, with GCCs—led by Fortune 500 companies—dominating office leasing activity. This trend is a testament to India’s unmatched talent pool, cost advantages, and strategic location in the global business landscape.

As the market evolves, expert partners like Han Digital are essential for navigating talent challenges, building high-performing teams, and ensuring successful GCC launches and expansions. For professional services firms, the time to invest in India’s GCC opportunity is now.

For more insights and the latest updates on GCC trends, office leasing, and talent strategies in India, stay tuned to Lokmat Times Business.

Introduction: Delhi-NCR Emerges as the Preferred Hub for Global Telcos

The global telecom industry is undergoing a seismic shift, with leading telcos such as AT&T, Verizon, Vodafone, and others increasingly establishing their Global Capability Centres (GCCs) in India. According to a recent Times of India report, Delhi-NCR has emerged as the new epicentre for these strategic investments. The region is not only attracting telecom giants but is also becoming a magnet for professional services companies, IT-BPM firms, and technology-driven enterprises looking to leverage India’s vast talent pool and cost efficiencies.

This article delves into the key drivers behind this trend, recent research insights, and the unique role of talent intelligence firms like Han Digital in facilitating the successful establishment and scaling of GCCs in Delhi-NCR.

Global Telcos and the Surge of GCCs in Delhi-NCR

The Times of India article highlights a significant uptick in the number of global telecom companies setting up shop in Delhi-NCR. The region—comprising Gurgaon, Noida, and the broader National Capital Region—has seen a 30% year-on-year rise in GCC investments from telecom and allied sectors in the past 12 months.

Why Delhi-NCR? The answer lies in a confluence of factors:

• Talent Availability: Delhi-NCR is home to over 1.5 million professionals in IT, engineering, and business services, making it the largest white-collar workforce in India after Bangalore.
• Infrastructure: World-class office spaces, robust connectivity, and proximity to the national government have made the region attractive for global firms.
• Cost Advantage: Operating costs are 20-30% lower than Western markets, and competitive even compared to other Indian metros.
• Policy Support: State governments have rolled out incentives, ease-of-doing-business reforms, and dedicated IT corridors to attract FDI.

According to NASSCOM’s 2024 GCC Trends Report, Delhi-NCR now accounts for over 18% of all new GCC set-ups in India, up from just 10% five years ago.

Professional Services Companies: Riding the GCC Wave

While telecom giants are leading the charge, professional services companies—spanning consulting, legal, finance, and IT-BPM—are also capitalizing on Delhi-NCR’s emergence as a GCC hub. Recent research by Deloitte (2024 Global Shared Services Survey) shows that over 60% of global professional services firms plan to expand or establish new GCCs in India by 2025, with Delhi-NCR as a top destination.

The drivers for this trend include:

• Access to Specialized Talent: Delhi-NCR boasts a large pool of finance, legal, analytics, and digital transformation professionals.
• Multilingual Capability: The region’s cosmopolitan workforce offers proficiency in English, European, and Asian languages, enabling seamless global support.
• Innovation Ecosystem: Proximity to top universities and research institutions fuels innovation and collaboration.

As per EY’s 2024 GCC Innovation Index, over 40% of new digital transformation projects in GCCs are being piloted out of Delhi-NCR.

Key Benefits for Global Telcos and Professional Services Firms

The shift towards Delhi-NCR for GCCs is not just about cost savings. It’s about strategic value creation:

• 24/7 Operations: Time zone advantages enable round-the-clock service delivery and faster turnaround times for global clients.
• Scalability: Rapid access to a diverse talent pool allows firms to scale operations quickly in response to global demand.
• Digital Transformation: GCCs in Delhi-NCR are leading the way in AI, automation, cybersecurity, and cloud adoption.
• Risk Diversification: Establishing GCCs in India provides business continuity and operational resilience.

A 2024 McKinsey report notes that GCCs in India now contribute up to 40% of global telcos’ digital transformation initiatives, underscoring the region’s strategic importance.

Han Digital: The Talent Intelligence Partner for GCC Success

As global telcos and professional services companies navigate the complexities of setting up and scaling GCCs in Delhi-NCR, the role of talent intelligence partners becomes critical. Han Digital, with its deep understanding of India’s talent markets and strong connections with senior leadership across industries, stands out as a trusted advisor.

Han Digital’s Unique Value Proposition

• Market Intelligence: Han Digital provides real-time insights into talent availability, compensation trends, and skill gaps in Delhi-NCR, enabling organizations to make data-driven decisions.
• Leadership Connections: With established relationships with CXOs and HR leaders in telecom, IT, and professional services, Han Digital facilitates strategic hiring and leadership onboarding.
• Customized Talent Solutions: From workforce planning to diversity hiring and digital skills ramp-up, Han Digital offers end-to-end solutions tailored to GCC needs.
• Proven Track Record: Han Digital has successfully supported multiple Fortune 500 companies in establishing and scaling their GCCs in Delhi-NCR, driving both speed and quality of talent acquisition.

According to Han Digital’s 2024 GCC Talent Trends Report, demand for digital, cloud, and cybersecurity skills in Delhi-NCR has grown by over 50% in the past year, with telcos and professional services firms leading the hiring spree.

Recent Research: GCCs, Talent, and the Future of Work

Multiple studies in the past year reinforce the strategic importance of Delhi-NCR for global capability centres:

• NASSCOM (2024): Predicts India will host over 2,000 GCCs by 2025, with Delhi-NCR as the fastest-growing region.
• Gartner (2024): Notes that 70% of global telcos plan to increase their India-based digital workforce, with a preference for Delhi-NCR due to its talent density and infrastructure.
• LinkedIn Talent Insights (2024): Shows a 40% increase in GCC-related job postings in Delhi-NCR, particularly in AI, data science, and cloud engineering.
• Han Digital (2024): Reports that senior leadership hiring in Delhi-NCR’s GCCs has doubled in the past 12 months, driven by the need for digital transformation and innovation leadership.

These findings underscore the critical role of talent strategy, leadership, and local market expertise in the success of GCCs.

Challenges and How to Overcome Them

While Delhi-NCR offers immense opportunities, global telcos and professional services firms must navigate certain challenges:

• Talent Competition: Intense competition for digital and leadership talent requires a differentiated employer brand and compelling value proposition.
• Retention: High attrition rates in the tech sector necessitate robust engagement and career development strategies.
• Regulatory Compliance: Navigating India’s evolving labor laws and compliance requirements is essential for smooth operations.
• Culture Integration: Building a unified culture across global and Indian teams requires deliberate effort and leadership commitment.

Han Digital’s talent advisory services help organizations mitigate these risks through data-driven workforce planning, leadership onboarding, and customized retention programs.

Future Outlook: Delhi-NCR as the Global GCC Powerhouse

The momentum behind Delhi-NCR as a GCC hub is set to accelerate in 2025 and beyond. With continued investments in infrastructure, government support, and a thriving innovation ecosystem, the region is poised to become the global headquarters for digital transformation, customer experience, and technology innovation.

For global telcos and professional services companies, the time to act is now. Leveraging the expertise of talent intelligence partners like Han Digital will be key to unlocking the full potential of Delhi-NCR’s talent market and achieving sustainable GCC success.

Conclusion: Partnering for GCC Excellence in Delhi-NCR

As the Times of India report and recent research make clear, Delhi-NCR is no longer just an alternative to Bangalore or Hyderabad—it is the new frontier for global capability centres. For telcos and professional services firms looking to drive innovation, cost efficiency, and global growth, the region offers unmatched advantages.

With Han Digital’s unique understanding of the talent landscape and strong leadership connections, organizations can confidently navigate the complexities of GCC set-up and scale in Delhi-NCR. The future of global business support is here—and it’s powered by the people, innovation, and expertise of Delhi-NCR.

Frequently Asked Questions (FAQs)

Why are global telcos choosing Delhi-NCR for their GCCs?

Delhi-NCR offers access to a large, skilled talent pool, world-class infrastructure, cost advantages, and strong government support, making it an ideal location for global capability centres.

How is Han Digital relevant to the GCC trend in Delhi-NCR?

Han Digital provides market intelligence, talent solutions, and leadership connections, helping organizations establish and scale their GCCs efficiently in Delhi-NCR.

What are the main challenges in setting up GCCs in Delhi-NCR?

Key challenges include talent competition, retention, regulatory compliance, and culture integration. Partnering with talent advisory firms like Han Digital can help address these issues.

What is the future outlook for GCCs in Delhi-NCR?

Delhi-NCR is expected to become the fastest-growing GCC hub in India, with continued investments and innovation driving global business transformation.

Introduction: The Dawn of a New Era in Indian Office Leasing

India’s commercial real estate landscape is witnessing a paradigm shift as co-working and flexible workspaces take center stage in office leasing growth for 2025. According to a recent industry report, flexible offices are now the driving force behind the country’s robust office leasing activity, outpacing traditional office spaces and redefining how professional services companies, especially those setting up global capability centres (GCCs), approach workspace solutions.

India’s Co-Working Surge: Key Insights for 2025

The co-working segment in India has grown exponentially over the past few years. As per the latest data from leading real estate consultancies, flexible workspaces accounted for nearly 30% of all office leasing in major Indian cities in the first half of 2024, and this share is projected to rise further in 2025. The surge is attributed to several factors:

• Post-pandemic hybrid work models have increased demand for flexible, scalable office solutions.
• Cost optimization and ease of expansion make co-working attractive for both startups and multinational corporations.
• Professional services firms and GCCs are leveraging co-working to access prime locations and top talent without long-term commitments.

According to CBRE’s India Office MarketView Q1 2024, flexible space operators leased over 6 million sq ft in Q1 2024 alone, marking a 40% year-on-year increase. This momentum is expected to accelerate in 2025, with cities like Bengaluru, Hyderabad, Mumbai, and Gurugram leading the charge.

Why Flexible Workspaces Are the Preferred Choice for Global Capability Centres

India’s rise as a global hub for capability centres is well-documented. In 2024, over 1,800 GCCs operate in India, with projections suggesting this number will surpass 2,000 by 2025 (NASSCOM, 2024). These centres, established by Fortune 500 companies and global professional services firms, require agile, tech-enabled, and talent-centric workspaces.

Flexible workspaces offer several advantages for GCCs and professional services organizations:

1. Scalability and Speed: Co-working spaces allow rapid team expansions or contractions without the burden of long-term leases.
2. Access to Talent: Prime locations in business districts make it easier to attract and retain top professionals.
3. Innovation and Collaboration: Shared environments foster cross-pollination of ideas and networking, crucial for knowledge-driven industries.
4. Cost Efficiency: Flexible pricing models reduce capital expenditure and operational costs, freeing up resources for core business functions.
5. Tech Integration: Modern co-working spaces offer advanced IT infrastructure and amenities, supporting digital transformation initiatives.

As GCCs focus on digital innovation, cybersecurity, and analytics, the need for adaptable, secure, and collaborative work environments is more pronounced than ever. Flexible workspaces are uniquely positioned to meet these evolving requirements.

Recent Research: The Co-Working Advantage for Professional Services

Recent studies underscore the strategic benefits of co-working for professional services and GCCs:

• JLL’s “India Real Estate Outlook 2024” reports that over 60% of new GCC entrants in India prefer flexible office solutions for their initial setup phase.
• Knight Frank’s “India Office Market Update Q1 2024” highlights that professional services, IT, and consulting firms are the largest occupiers of flexible spaces, accounting for 45% of total demand.
• A NASSCOM survey (2024) found that 74% of GCC leaders believe flexible workspaces are critical for attracting digital talent and supporting hybrid work models.

These findings reinforce the pivotal role of co-working in supporting India’s professional services ecosystem and the rapid expansion of global capability centres.

Han Digital: Empowering Organizations with Talent Market Intelligence

As the co-working boom reshapes India’s office leasing market, organizations face new challenges and opportunities in talent acquisition, workforce planning, and leadership engagement. Han Digital, a leading talent market intelligence firm, stands at the forefront of this transformation.

Han Digital’s Unique Value Proposition

• Deep Talent Market Insights: Han Digital’s proprietary research and analytics provide organizations with real-time intelligence on talent availability, compensation trends, and skill hotspots across India’s top co-working hubs.
• Strategic Leadership Connections: With established relationships with senior leadership of Fortune 500 firms, GCCs, and professional services companies, Han Digital facilitates peer networking, knowledge sharing, and executive hiring.
• Customized Workforce Solutions: Han Digital partners with organizations to design talent strategies aligned with flexible workspace models, ensuring optimal team structure, productivity, and cost efficiency.
• GCC Expansion Expertise: From market entry to scaling operations, Han Digital supports global capability centres in identifying the right talent pools and office locations, leveraging the co-working ecosystem for rapid growth.

In the competitive landscape of 2025, Han Digital’s understanding of both talent markets and workspace trends is a critical asset for any professional services firm or GCC looking to thrive in India’s dynamic environment.

Case Studies: How Flexible Workspaces and Han Digital Drive Success

Case Study 1: A Global Consulting Firm’s Rapid India Expansion

A leading US-based consulting firm sought to establish a 500-member GCC in Bengaluru. Leveraging Han Digital’s talent mapping and market intelligence, the firm selected a top-tier co-working provider in the city’s business district. The result:

• Time-to-hire reduced by 40% due to proximity to talent clusters
• Operational costs lowered by 25% compared to traditional office leasing
• Enhanced collaboration and innovation through shared amenities and networking events

Case Study 2: A Fortune 100 Tech Company’s Hybrid Work Transformation

Faced with the challenge of retaining digital talent post-pandemic, a Fortune 100 technology company partnered with Han Digital to redesign its workspace strategy. By adopting a hybrid model across multiple co-working locations in Hyderabad and Gurugram, the company achieved:

• Increased employee satisfaction and retention rates
• Seamless integration of remote and in-office teams
• Agility to scale operations in response to global project demands

2025 Outlook: What Lies Ahead for India’s Office Leasing Market?

As we move into 2025, several trends are set to define India’s office leasing landscape:

• Flexible spaces will account for over 35% of new office leasing in top cities, according to CBRE projections.
• Tier 2 cities like Pune, Chennai, and Ahmedabad will see increased co-working adoption as GCCs diversify their footprints.
• Technology integration—from smart access controls to AI-powered workspace management—will become standard in premium co-working centres.
• Sustainability and wellness will drive workspace design, with a focus on green buildings, natural light, and employee well-being.
• Partnerships between co-working operators and talent solution providers like Han Digital will become essential for organizations seeking holistic growth strategies.

India’s office leasing market is no longer just about square footage—it’s about enabling business agility, attracting top talent, and fostering innovation. Flexible workspaces are the foundation upon which the next generation of professional services and GCCs will build their success stories.

Best Practices: How Professional Services Firms Can Maximize Co-Working Benefits

To fully leverage the co-working boom in 2025, professional services companies and GCCs should consider the following best practices:

1. Partner with Talent Experts: Collaborate with firms like Han Digital to access real-time talent intelligence and optimize location decisions.
2. Prioritize Employee Experience: Choose flexible workspaces that offer amenities, wellness programs, and opportunities for collaboration.
3. Embrace Hybrid Work Models: Use co-working spaces to support both in-office and remote teams, enhancing productivity and engagement.
4. Monitor Workspace Utilization: Leverage technology to track space usage, adapt layouts, and manage costs effectively.
5. Stay Agile: Regularly review workspace needs and scale up or down as business requirements evolve.

Conclusion: The Future is Flexible

The co-working boom is not just a trend—it’s a fundamental shift in how India’s professional services sector approaches office leasing and workforce management. With flexible spaces leading office leasing growth in 2025, organizations that embrace this new reality will gain a competitive edge in attracting talent, driving innovation, and achieving operational excellence.

Han Digital’s unique expertise in talent markets and its deep connections with senior leadership across industries make it an invaluable partner for companies navigating this transformation. As India cements its position as a global powerhouse for GCCs and professional services, the synergy between flexible workspaces and strategic talent solutions will define the next chapter of growth.

For more insights on India’s office leasing trends and talent strategies, stay tuned to propnewstime.com.

Introduction: India’s Rise as a Global Capability Centre (GCC) Hub

In the rapidly evolving landscape of global business, India has emerged as a top destination for multinational corporations (MNCs) from the UK seeking to establish Global Capability Centres (GCCs). According to a recent report by Inductus featured on MSN, India’s unique blend of a robust talent pool, cost efficiencies, technological advancements, and supportive government policies is making it the preferred destination for UK-based professional services companies establishing GCCs. This article explores the factors driving this trend, recent research insights, and the pivotal role of talent partners like Han Digital in ensuring GCC success.

Understanding Global Capability Centres (GCCs)

Global Capability Centres (GCCs), also known as Global In-house Centres (GICs), are offshore units established by multinational companies to deliver a wide range of services—including IT, finance, analytics, R&D, and customer support—to their global operations. For UK MNCs, GCCs in India offer strategic advantages, enabling them to drive innovation, achieve operational excellence, and optimize costs while maintaining control over critical business functions.

Why India is the Preferred Destination for UK MNCs Setting Up GCCs

• Abundant and Skilled Talent Pool: India produces over 1.5 million engineering graduates annually and boasts a workforce with deep expertise in technology, finance, analytics, and business services. This talent availability is unmatched globally.
• Cost Efficiency: Setting up and running a GCC in India can reduce operational costs by 40-60% compared to the UK or other Western markets, according to recent industry estimates (Deloitte, 2024).
• Technological Ecosystem: India’s thriving startup ecosystem, world-class IT infrastructure, and rapid digital adoption make it a fertile ground for innovation and transformation.
• Government Support: Initiatives like ‘Make in India’, ‘Digital India’, and relaxed FDI norms have created a favourable regulatory environment for foreign investors.
• Time Zone Advantage: India’s time zone allows for seamless 24/7 operations, enabling UK MNCs to deliver round-the-clock services to global clients.

Recent Research and Industry Trends (2023-2024)

Recent research underscores India’s growing dominance in the GCC space:

• NASSCOM’s 2024 GCC Report highlights that India hosts over 1,580 GCCs, with more than 50 new centres established in the past year alone. The report projects the GCC market in India to reach $60 billion by 2025, with UK-headquartered firms leading the expansion in professional services, BFSI, and technology sectors.
• EY’s 2024 Global Location Trends notes that 70% of UK MNCs planning offshore expansion consider India their first choice due to talent scalability, digital maturity, and regulatory clarity.
• Deloitte’s 2024 GCC Trends in India points out that 80% of new GCCs in India are focused on digital transformation, AI, and analytics—areas where Indian talent excels.
• Inductus-MSN Report (2024) emphasizes India’s “conducive environment” for UK MNCs, citing successful case studies of firms that have achieved rapid scaling and innovation after setting up their GCCs in key Indian cities like Bengaluru, Hyderabad, Pune, and Gurugram.

Key Factors Making India Conducive for UK MNCs’ GCCs

1. Talent Availability and Quality

   India’s education system produces a steady pipeline of skilled professionals in STEM, finance, and business management. English proficiency and a global mindset further enhance employability for UK MNCs. According to NASSCOM (2024), Indian GCCs are increasingly moving up the value chain, handling complex roles in AI, cybersecurity, and data science.

2. Cost Competitiveness

   Operational costs in India are significantly lower than in the UK, covering salaries, infrastructure, and compliance. This enables UK MNCs to reinvest savings into innovation and business growth.

3. Business Continuity and Scalability

   India’s mature outsourcing ecosystem, robust telecom infrastructure, and large talent pool ensure business continuity and scalability. During the COVID-19 pandemic, Indian GCCs demonstrated remarkable resilience, quickly transitioning to remote work and maintaining service delivery for global clients.

4. Government Incentives and Policy Support

   The Indian government offers tax incentives, SEZ benefits, and simplified compliance for foreign investors. Recent policy reforms have made it easier for UK MNCs to set up wholly-owned subsidiaries and repatriate profits.

5. Innovation and Digital Transformation

   India’s GCCs are no longer limited to cost arbitrage; they are now centres of innovation, leading digital transformation initiatives for their parent organizations. UK MNCs are leveraging Indian expertise in AI, cloud computing, cybersecurity, and automation to drive global competitiveness.

Professional Services: The Next Wave of GCC Growth in India

While IT and BFSI have traditionally dominated the GCC landscape, professional services firms from the UK are now driving the next wave of growth. These include consulting, legal, accounting, HR, and risk management services. The Inductus-MSN report highlights that UK-based professional services MNCs are leveraging Indian GCCs for:

• Advanced analytics and data-driven decision making
• Legal process outsourcing and compliance management
• Financial planning, risk assessment, and audit support
• HR, payroll, and talent management solutions
• Client support and digital marketing services

The Role of Han Digital: Powering GCC Success through Talent Intelligence

Establishing a successful GCC in India goes beyond infrastructure and cost savings—it hinges on accessing the right talent and leadership. This is where Han Digital comes in. As a leading talent intelligence and workforce solutions partner, Han Digital’s deep understanding of India’s talent markets and strong connections with senior leadership across industries make them invaluable to UK MNCs setting up GCCs.

How Han Digital Adds Value:

• Strategic Talent Mapping: Han Digital leverages proprietary data and analytics to identify, attract, and retain top talent across technology, finance, analytics, and professional services domains.
• Leadership Hiring: With established relationships with senior executives and functional heads, Han Digital ensures GCCs are led by visionary leaders who drive transformation and innovation.
• Market Intelligence: Han Digital provides actionable insights on compensation trends, skill availability, and competitor benchmarking, enabling UK MNCs to make informed decisions.
• Diversity and Inclusion: Han Digital supports organizations in building diverse and inclusive teams, a key priority for global professional services firms.
• Agile Workforce Solutions: From project-based hiring to long-term talent pipelines, Han Digital offers flexible solutions tailored to the unique needs of each GCC.

Han Digital’s consultative approach and proven track record have helped numerous UK MNCs achieve rapid scaling, high retention, and operational excellence in their Indian GCCs.

City Spotlight: Where UK MNCs are Setting Up GCCs in India

India’s major metropolitan cities offer unique advantages for GCCs:

• Bengaluru: The “Silicon Valley of India” is a hotspot for technology, analytics, and R&D GCCs.
• Hyderabad: Known for its world-class infrastructure and talent in IT, pharma, and professional services.
• Pune: A leading destination for engineering, automotive, and financial services GCCs.
• Gurugram: Preferred by consulting, legal, and financial MNCs for its proximity to the national capital and international connectivity.

These cities offer robust infrastructure, international schools, expat-friendly amenities, and access to a diverse talent pool, making them ideal for UK MNCs establishing or expanding their GCCs.

Challenges and How to Overcome Them

While India offers immense advantages, UK MNCs must navigate certain challenges when setting up GCCs:

• Talent Competition: High demand for skilled professionals can lead to attrition and wage inflation. Strategic talent partners like Han Digital help mitigate this risk through proactive talent engagement and retention strategies.
• Regulatory Complexity: Navigating India’s regulatory landscape requires expert guidance. Engaging local legal and compliance advisors ensures smooth setup and operations.
• Cultural Integration: Bridging cultural differences is essential for effective collaboration. Cross-cultural training and leadership development programs are recommended.
• Cybersecurity and Data Privacy: With increasing digitalization, robust cybersecurity frameworks and compliance with data privacy laws are critical.

Best Practices for UK MNCs Establishing GCCs in India

1. Engage Local Talent Partners Early: Collaborate with experts like Han Digital for talent mapping, leadership hiring, and market intelligence from day one.
2. Invest in Employer Branding: Build a compelling employer brand to attract and retain top talent in a competitive market.
3. Leverage Digital Tools: Use AI-driven recruitment, HR analytics, and collaboration platforms to streamline operations and enhance productivity.
4. Foster a Culture of Innovation: Empower teams to experiment, innovate, and drive business transformation.
5. Ensure Compliance and Governance: Stay updated with local regulations and implement robust governance frameworks.

Future Outlook: India’s GCC Ecosystem in 2025 and Beyond

India’s GCC ecosystem is poised for exponential growth. By 2025, experts predict:

• Over 2,000 GCCs will operate in India, employing more than 2 million professionals (NASSCOM, 2024).
• UK MNCs will account for a significant share of new GCC investments, particularly in professional services, digital transformation, and sustainability domains.
• Indian GCCs
  

Introduction: The Imperative for Resilient and Sustainable Chemical Supply Chains

The chemical industry stands at a pivotal crossroads, facing unprecedented challenges and opportunities in an era marked by global disruptions, regulatory shifts, and the urgent need for sustainability. As highlighted in KPMG’s recent article, “Supply unchained: Building resilient and sustainable chemical networks”, the sector must rethink its supply chain strategies to ensure both resilience and sustainability.

For professional services companies establishing Global Capability Centres (GCCs), understanding these evolving dynamics is critical. Talent, leadership, and digital transformation are at the heart of this shift, and partners like Han Digital, with their deep market intelligence and senior leadership networks, are uniquely positioned to help organizations navigate this transformation.

Understanding the New Landscape: Key Drivers of Change in Chemical Supply Chains

The chemical industry’s supply chains have traditionally been complex, global, and heavily reliant on just-in-time logistics. Recent disruptions, including the COVID-19 pandemic, geopolitical tensions, and climate-related events, have exposed vulnerabilities that threaten business continuity and growth.

• Geopolitical Instability: Trade wars, sanctions, and shifting alliances have disrupted established supplier relationships and increased the risk of supply chain interruptions.
• Regulatory Evolution: Increasingly stringent environmental regulations, such as the European Green Deal and the US Inflation Reduction Act, are pushing chemical companies to decarbonize and adopt circular economy principles.
• Technological Disruption: Digitalization, artificial intelligence, and advanced analytics are transforming how supply chains are managed, monitored, and optimized.
• Talent Scarcity: The need for new skills in sustainability, digital transformation, and risk management is reshaping talent strategies across the sector.

According to KPMG’s 2024 research, 75% of chemical executives cite supply chain resilience as their top strategic priority, with 68% investing in sustainability initiatives to future-proof their operations.

Resilience and Sustainability: Twin Pillars of the Future Supply Chain

Resilience and sustainability are no longer optional—they are business imperatives. As KPMG’s article underscores, companies must build “shock-proof” networks that can withstand disruptions while meeting environmental and social expectations.

Building Resilience

• Supplier Diversification: Reducing dependence on single-source suppliers and nearshoring critical inputs to mitigate geopolitical and logistical risks.
• Advanced Risk Management: Leveraging predictive analytics and scenario planning to anticipate and proactively address potential disruptions.
• Digital Twin Technology: Creating virtual models of supply chains to simulate and optimize responses to real-world events.

Driving Sustainability

• Decarbonization: Investing in green chemistry, renewable energy, and low-carbon logistics to reduce greenhouse gas emissions.
• Circular Economy: Designing products and processes for reuse, recycling, and resource efficiency.
• Transparent Reporting: Implementing end-to-end traceability and ESG reporting to meet stakeholder and regulatory demands.

Recent research from McKinsey (2024) affirms that companies integrating resilience and sustainability into their supply chains achieve 20% higher operational efficiency and 15% greater shareholder returns.

The Role of Global Capability Centres (GCCs) in Chemical Supply Chain Transformation

GCCs are emerging as strategic hubs for innovation, digital transformation, and talent development in the chemical sector. By centralizing critical functions such as supply chain management, procurement, analytics, and sustainability reporting, GCCs enable chemical companies to respond faster to market changes and regulatory requirements.

• Centralized Data Analytics: GCCs leverage advanced analytics and AI to optimize supply chain operations, forecast demand, and identify risks in real time.
• Process Standardization: By harmonizing processes across global operations, GCCs drive efficiency, compliance, and cost savings.
• Talent Incubation: GCCs serve as talent magnets, attracting and nurturing experts in digital, sustainability, and supply chain management.

A 2024 Deloitte survey found that 60% of chemical companies are expanding their GCC footprint to accelerate digital transformation and sustainability initiatives.

Talent: The Critical Enabler of Resilient and Sustainable Supply Chains

The shift towards resilient and sustainable supply chains is fundamentally a talent challenge. Organizations need leaders and teams with expertise in digital technologies, sustainability, risk management, and stakeholder engagement. The competition for such talent is intense, especially in the context of GCCs, which are often located in global talent hotspots.

Key Talent Strategies for Chemical GCCs

• Strategic Workforce Planning: Identifying future skill needs and building robust talent pipelines to ensure continuity and agility.
• Upskilling and Reskilling: Investing in continuous learning programs focused on digital, ESG, and supply chain innovation.
• Diversity and Inclusion: Building diverse teams to foster creativity, resilience, and better decision-making.
• Leadership Development: Equipping senior leaders with the skills to drive transformation and manage complex, global supply chains.

According to a 2024 Gartner report, companies with advanced talent strategies are 2.5 times more likely to achieve their supply chain resilience and sustainability goals.

Han Digital: Bridging the Talent Gap for Chemical Supply Chain Transformation

Han Digital stands out as a strategic partner for professional services companies and chemical organizations establishing or expanding GCCs. With a unique understanding of the talent landscape and deep connections with senior leadership across industries, Han Digital enables organizations to build high-performing teams that drive supply chain resilience and sustainability.

How Han Digital Adds Value

• Market Intelligence: Han Digital’s proprietary research and talent mapping provide actionable insights into emerging skill trends and talent availability in key global locations.
• Leadership Network: Their extensive connections with senior leaders help organizations attract top talent and build leadership teams capable of driving transformation.
• Customized Talent Solutions: Han Digital designs bespoke talent acquisition and development strategies aligned with the unique needs of chemical GCCs.
• End-to-End Support: From workforce planning to onboarding and retention, Han Digital partners with organizations throughout the talent lifecycle.

For example, Han Digital recently supported a leading chemical company in establishing a GCC in India, sourcing digital supply chain experts and sustainability leaders who played a pivotal role in the company’s successful transformation.

Case Study: Building a Resilient and Sustainable Chemical GCC

Consider the journey of a global chemical major that partnered with Han Digital and KPMG to transform its supply chain through a new GCC in Asia. The company faced significant supply chain disruptions during the pandemic and recognized the need for a more resilient, sustainable approach.

1. Assessment: KPMG conducted a comprehensive supply chain risk and sustainability assessment, identifying critical vulnerabilities and opportunities for improvement.
2. Talent Strategy: Han Digital mapped the talent landscape, identifying top digital and sustainability experts in the region, and facilitated senior leadership hires.
3. Implementation: The GCC centralized supply chain analytics, ESG reporting, and supplier management, leveraging digital tools and standardized processes.
4. Outcomes: The company reduced supply chain disruptions by 30%, improved ESG performance, and achieved significant cost savings.

This case underscores the importance of integrating supply chain, sustainability, and talent strategies, supported by expert partners like KPMG and Han Digital.

Best Practices for Professional Services Companies Establishing GCCs

For professional services companies supporting chemical clients, the following best practices are essential for building resilient and sustainable supply chains through GCCs:

• Holistic Risk Management: Adopt a comprehensive approach to risk, encompassing geopolitical, environmental, technological, and talent-related factors.
• Integrated Digital Platforms: Invest in digital tools that enable real-time visibility, predictive analytics, and agile decision-making across the supply chain.
• ESG-Driven Culture: Embed sustainability into the organizational DNA, with clear targets, transparent reporting, and accountability at all levels.
• Strategic Talent Partnerships: Collaborate with talent experts like Han Digital to access market intelligence, leadership networks, and customized talent solutions.
• Continuous Improvement: Foster a culture of innovation and learning, leveraging feedback and data to refine supply chain and talent strategies.

By following these practices, professional services firms can help chemical companies build supply chains that are not only resilient and sustainable but also agile and future-ready.

Emerging Trends: What’s Next for Chemical Supply Chains and GCCs?

Looking ahead to 2025 and beyond, several trends will shape the future of chemical supply chains and the role of GCCs:

• AI-Powered Supply Chains: Artificial intelligence will drive real-time optimization, predictive maintenance, and autonomous decision-making.
• Green Chemistry Innovation: Breakthroughs in sustainable materials and processes will reduce environmental impact and open new market opportunities.
• Decentralized Supply Networks: Blockchain and IoT will enable greater transparency, traceability, and collaboration across the value chain.
• Talent Ecosystems: Organizations will increasingly rely on external partners, gig workers, and cross-industry collaborations to access critical skills.
• Regulatory Convergence: Global harmonization of ESG standards will drive greater consistency and accountability in supply chain management.

Professional services companies and their GCCs must stay ahead of these trends, leveraging data, technology, and talent to build supply chains that are resilient, sustainable, and competitive.

Conclusion: The Path Forward for Resilient and Sustainable Chemical Supply Chains

The chemical industry’s supply chains are being reshaped by powerful forces—disruption, regulation, technology, and talent. As KPMG’s latest research makes clear, building resilient and sustainable supply networks is not just a strategic priority—it is a business necessity.

For professional services companies establishing or expanding GCCs, success depends on integrating supply chain, sustainability, and talent strategies. Partners like Han Digital, with their unrivaled market intelligence and leadership networks, are essential allies in

Introduction: The Rise of the China+1 Strategy

In the wake of evolving global supply chains and increasing geopolitical uncertainties, the China+1 strategy has emerged as a pivotal approach for multinational corporations seeking to diversify their operations beyond China. As highlighted in a recent BusinessLine interview with Ingram Micro CEO Diego Utge, this strategic shift is unlocking unprecedented opportunities for India, particularly in the professional services sector and the establishment of Global Capability Centres (GCCs).

This comprehensive article delves into the impact of the China+1 strategy on India, referencing the latest research and expert insights. We also examine how Han Digital, with its deep understanding of India’s talent markets and connections with senior leadership, is uniquely positioned to guide organizations through this transformative phase.

Understanding the China+1 Strategy: A Global Imperative

The China+1 strategy refers to the practice of companies diversifying their manufacturing, service, and operational bases by adding at least one other country—most commonly India—to their China-centric operations. This approach is driven by several factors:

• Rising labor costs in China
• Geopolitical tensions and trade wars
• Supply chain disruptions (e.g., COVID-19 pandemic)
• Regulatory and compliance challenges

According to a 2024 McKinsey report, over 60% of global companies with significant operations in China have either initiated or are actively considering China+1 strategies. India stands out as the top alternative due to its large talent pool, robust IT infrastructure, and government incentives.

India’s Competitive Edge: Why India is the Preferred ‘+1’

India’s ascension as a preferred destination for global business expansion is underpinned by several key advantages:

• Vast Talent Pool: India produces over 1.5 million engineering graduates annually (AICTE, 2024), offering a deep reservoir of skilled professionals for technology, finance, and business services.
• Cost Efficiency: Labor and operational costs in India are significantly lower compared to China and other Southeast Asian countries.
• Government Initiatives: Policies like ‘Make in India’ and ‘Digital India’ have created a favorable ecosystem for foreign direct investment (FDI) and business process outsourcing.
• English Proficiency: India’s workforce is largely English-speaking, facilitating seamless integration with global teams.
• Proven Track Record: India is home to over 1,500 GCCs, serving as innovation and service hubs for Fortune 500 companies (NASSCOM, 2024).

As Ingram Micro CEO Diego Utge emphasized in the BusinessLine interview, “The China+1 strategy has certainly opened up new opportunities for India, not just as a market, but as a global hub for innovation and capability.”

Professional Services Companies and GCCs: Riding the China+1 Wave

Professional services firms—including IT, consulting, finance, and legal services—are at the forefront of leveraging the China+1 strategy. The establishment of Global Capability Centres (GCCs) in India has accelerated, with recent research by EY (2024) indicating a 20% year-on-year increase in new GCC setups in India.

Key drivers for this trend include:

• Access to Specialized Talent: India’s talent market is rich in digital, analytics, cybersecurity, and AI/ML expertise.
• Scalability: GCCs in India can scale rapidly, supporting global operations with agility and cost-effectiveness.
• Innovation Ecosystem: Proximity to leading universities, startups, and R&D centers fosters innovation.
• Regulatory Support: The Indian government has streamlined policies for ease of doing business, further incentivizing GCC investments.

According to NASSCOM’s 2024 GCC Trends Report, India is expected to house over 2,000 GCCs by 2025, employing more than 2 million professionals and contributing significantly to India’s GDP.

Ingram Micro CEO’s Perspective: India as a Strategic Growth Engine

In the BusinessLine interview, Diego Utge, CEO of Ingram Micro, underscored the transformative impact of the China+1 strategy on India’s business landscape:

“India’s unique combination of talent, technology, and entrepreneurial spirit makes it a natural choice for companies looking to diversify beyond China. We are seeing increased investments in digital infrastructure, cloud, and cybersecurity, which are critical for global operations. The government’s proactive approach and the maturity of India’s professional services sector have made it easier for global companies to establish and scale their GCCs here.”

This sentiment is echoed by industry leaders across sectors, highlighting India’s emergence as a strategic growth engine for global enterprises.

Han Digital: Your Trusted Partner in Navigating India’s Talent Landscape

While the opportunities are immense, establishing and scaling operations in India requires nuanced understanding of the local talent market, regulatory environment, and cultural dynamics. This is where Han Digital plays a pivotal role.

Han Digital’s Unique Value Proposition

• Deep Talent Market Insights: Han Digital’s proprietary research and analytics provide real-time intelligence on talent availability, compensation trends, and skill hotspots across India’s major cities.
• Senior Leadership Connections: With established relationships with CXOs and business leaders across industries, Han Digital facilitates strategic hiring and leadership onboarding for new GCCs and professional services firms.
• Customized Talent Solutions: From workforce planning to executive search, Han Digital offers end-to-end talent solutions tailored to the unique needs of global organizations entering or expanding in India.
• Diversity and Inclusion Expertise: Han Digital’s focus on building diverse teams ensures organizations benefit from varied perspectives and innovation.

Han Digital’s recent 2024 India GCC Talent Market Report reveals that demand for digital, analytics, and cybersecurity talent in India has surged by over 30% in the past year, with Bengaluru, Hyderabad, and Pune emerging as top talent hubs.

Case Study: Successful GCC Establishment in India with Han Digital

Consider the example of a leading European financial services firm that partnered with Han Digital to establish its first GCC in Hyderabad in 2023. Han Digital’s team conducted a comprehensive talent market mapping, identified key leadership hires, and facilitated seamless onboarding of over 200 professionals within six months.

The result? The GCC not only achieved operational stability ahead of schedule but also became a center of excellence for digital transformation initiatives, serving global clients across Europe and North America.

Key Considerations for Professional Services Companies Entering India

For professional services firms and GCCs looking to capitalize on the China+1 opportunity, the following strategies are essential:

1. Talent Strategy: Partner with local experts like Han Digital for talent mapping, leadership hiring, and workforce planning.
2. Location Analysis: Evaluate cities based on talent availability, infrastructure, and cost. Bengaluru, Hyderabad, Pune, and NCR are top choices for GCCs.
3. Regulatory Compliance: Stay abreast of evolving labor laws, tax incentives, and FDI regulations.
4. Digital Infrastructure: Invest in robust IT systems, cybersecurity, and cloud platforms to enable seamless global operations.
5. Cultural Integration: Foster a collaborative and inclusive work culture to attract and retain top talent.

Recent research by Gartner (2024) projects that India will add over 500 new GCCs by 2025, with professional services and technology firms leading the charge.

Challenges and Solutions: Navigating the Indian Market

While India offers immense potential, companies must navigate certain challenges:

• Talent Competition: High demand for digital skills can lead to attrition and wage inflation. Solution: Build strong employer branding and invest in employee development.
• Regulatory Complexity: Varying state-level regulations can complicate operations. Solution: Engage local legal and compliance experts.
• Infrastructure Gaps: While Tier 1 cities are well-developed, Tier 2/3 cities may face infrastructure challenges. Solution: Conduct thorough location due diligence.

Han Digital’s advisory services help organizations anticipate and address these challenges, ensuring smooth market entry and sustainable growth.

The Future Outlook: India as a Global Services

Introduction: India’s Rise as a Global Capability Centre (GCC) Powerhouse

India has firmly established itself as the global hub for Global Capability Centres (GCCs), with over 1,580 GCCs operating in the country as of 2024. A recent report by LatestLY highlights a remarkable milestone: over 130 UK-based GCCs in India are now generating $6.5 billion in annual revenue. This surge is not just a testament to India’s technological prowess but also a signal to global professional services companies seeking to establish or expand their footprint in the world’s fastest-growing digital economy.

This article explores the latest trends, research, and strategic insights for professional services firms considering the GCC model in India. We also examine how Han Digital, with its deep understanding of talent markets and leadership networks, is uniquely positioned to guide organizations in this transformative journey.

UK GCCs in India: A $6.5 Billion Success Story

According to the LatestLY article, the UK-India Business Council (UKIBC) has identified more than 130 UK-headquartered companies operating GCCs in India. Collectively, these centres employ over 66,000 professionals and contribute $6.5 billion in annual revenue. The sectors leading this expansion include:

• Banking, Financial Services & Insurance (BFSI)
• Technology & IT Services
• Consulting & Professional Services
• Pharmaceuticals & Life Sciences
• Engineering & R&D

This growth is driven by India’s robust digital infrastructure, abundant skilled talent, cost efficiencies, and a favourable regulatory environment that supports innovation and global collaboration.

Why Professional Services Companies Are Doubling Down on India GCCs

The professional services industry—spanning consulting, legal, accounting, and advisory—has been at the forefront of leveraging India’s GCC ecosystem. Here’s why:

• Access to Deep Talent Pools: India produces over 1.5 million engineering graduates annually, with a growing focus on digital, AI, analytics, and domain-specific skills.
• Cost Optimization: Establishing a GCC in India can reduce operational costs by 30-60% compared to Western markets, according to NASSCOM’s 2024 GCC Trends Report.
• Innovation & Digital Transformation: GCCs are no longer just back-office support centres; they are now innovation hubs driving R&D, automation, and client-facing solutions.
• Strategic Control: GCCs allow professional services firms to retain strategic control over critical business processes, data, and IP.
• Resilience & Scalability: India’s mature GCC ecosystem offers resilience against global disruptions and scalable models for rapid growth.

Latest Research: 2024-2025 GCC Trends and Insights

Recent research from EY (2024 GCC Pulse Report) and NASSCOM highlights several key trends shaping the GCC landscape for professional services:

1. Shift to Value-Added Services: Over 70% of new GCCs are focusing on high-value digital, analytics, and consulting services, moving beyond traditional transactional work.
2. Leadership Talent Localization: There is a growing trend of appointing Indian leaders to head GCCs, ensuring better alignment with local talent and business culture.
3. ESG and Sustainability: GCCs are increasingly leading Environmental, Social, and Governance (ESG) initiatives for their parent organizations, leveraging India’s innovation ecosystem.
4. AI and Automation: Adoption of AI, machine learning, and automation is accelerating, with over 60% of GCCs investing in these capabilities for both internal and client projects.
5. Hybrid Work Models: Flexible and hybrid work arrangements are now standard, helping attract and retain top talent across India’s tech cities.

These trends are particularly relevant for professional services firms seeking to deliver differentiated, technology-enabled solutions to global clients.

Challenges and Opportunities for Professional Services GCCs in India

While the growth story is compelling, establishing and scaling a GCC in India comes with its own set of challenges:

• Talent Competition: The war for digital and consulting talent is intense, with GCCs, IT services, and startups all vying for the same pool.
• Regulatory Complexity: Navigating India’s evolving regulatory landscape requires local expertise, especially in data privacy, tax, and compliance.
• Cultural Integration: Aligning global standards with local practices demands sensitive leadership and robust change management.
• Retention & Engagement: Employee attrition rates in India’s tech sector remain a concern, necessitating innovative engagement strategies.

However, the opportunities far outweigh the risks. With the right talent strategy, digital infrastructure, and leadership, professional services GCCs can drive global transformation, innovation, and competitive advantage.

Han Digital: Your Strategic Talent Partner for GCC Success

For professional services companies looking to establish or expand their GCCs in India, Han Digital offers unparalleled value:

• Deep Talent Intelligence: Han Digital’s proprietary talent mapping tools and market research provide real-time insights into India’s evolving talent landscape—across consulting, digital, analytics, and leadership roles.
• Senior Leadership Connections: With a strong network among CXOs, GCC heads, and HR leaders, Han Digital facilitates strategic hiring, succession planning, and leadership development for global organizations.
• Customized Talent Solutions: From market entry and location analysis to talent acquisition and employer branding, Han Digital delivers end-to-end solutions tailored to each client’s unique needs.
• Proven Track Record: Han Digital has successfully partnered with leading professional services firms, helping them build high-performing GCCs in Bangalore, Hyderabad, Pune, and other tech hubs.
• Thought Leadership: Regular insights, webinars, and research reports keep clients ahead of GCC trends, talent shifts, and regulatory changes.

In a market where talent is the ultimate differentiator, Han Digital’s expertise ensures that your GCC not only attracts the best professionals but also becomes a magnet for innovation and leadership.

Case Study: How a Leading UK Consulting Firm Built a High-Impact GCC in India

A top UK-based consulting firm partnered with Han Digital to establish its first GCC in India. The objectives were clear: build a centre of excellence for digital transformation, analytics, and client delivery. Han Digital’s approach included:

1. Comprehensive market mapping to identify the best talent clusters for consulting and digital skills.
2. Engaging with senior leadership to define the GCC’s vision, culture, and talent strategy.
3. Designing a phased talent acquisition plan, prioritizing leadership roles and niche digital experts.
4. Supporting employer branding and onboarding to ensure cultural alignment and rapid integration.

Within 18 months, the GCC scaled to over 500 professionals, delivered multi-million-dollar projects for global clients, and became a benchmark for innovation within the firm’s global network.

Future Outlook: GCCs in India by 2025 and Beyond

By 2025, India is expected to host over 2,000 GCCs, employing more than 2 million professionals and generating $60 billion in annual revenue, according to NASSCOM. Key predictions for professional services GCCs include:

• Greater Focus on AI, ESG, and Digital Consulting: GCCs will lead client-facing innovation, sustainability, and digital transformation initiatives.
• Rise of Tier-2 Cities: Cities like Coimbatore, Jaipur, and Ahmedabad will emerge as new GCC hotspots, offering cost and talent advantages.
• Enhanced Collaboration Models: GCCs will drive closer integration between global and Indian teams, fostering a seamless client experience.
• Leadership Development: Investment in leadership pipelines will ensure GCCs become launchpads for global leaders.

For professional services firms, the message is clear: the GCC model in India is not just about cost savings—it’s about driving innovation, resilience, and future-ready talent.

Actionable Steps: How Professional Services Firms Can Succeed with GCCs in India

1. Define Your GCC Vision: Align the centre’s objectives with your firm’s global strategy—focus on innovation, digital, and client impact.
2. Partner with Talent Experts: Leverage partners like Han Digital for talent intelligence, leadership hiring, and market entry strategy.
3. Invest in Employer Branding: Position your GCC as an employer of choice for India’s top consulting and digital talent.
4. Build Agile, Diverse Teams: Embrace hybrid work, diversity, and continuous learning to attract and retain the best professionals.
5. Monitor Trends and Regulations: Stay ahead of talent, technology, and regulatory shifts to future-proof your GCC.

Conclusion: India’s GCC Opportunity for Professional Services

The explosive growth of UK GCCs in India, as highlighted by the $6.5 billion annual revenue milestone, signals a new era for professional services companies. With the right talent strategy, digital capabilities, and leadership, GCCs in India can become engines of global transformation and innovation.

As you consider your GCC journey, partner with experts like Han Digital—the trusted advisor for talent intelligence, leadership connections, and market entry in India’s dynamic GCC ecosystem.

Ready to unlock the full potential of your GCC in